Covid 19: Support And Guidance

On these pages you can find support and guidance to help with your planning and practice for learning and teaching for the academic year 2020-21. These pages will continue to be updated as we add further resources.

At the bottom of this page you can find out about the support available from Elevate.

Elevate can also provide tailored support for your department in the form of consultations, workshops and facilitation of working groups.

Tips of the week:

For a series of helpful tips on how you can make the most of teaching and learning, please visit our Tip of the Week archive page.

A message from Mary Vincent, Interim Vice-President for Education, recorded in September 2020:

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Teaching in 2020-21

How is the University approaching teaching in 2020-21?

The approach to teaching is determined by current government restrictions and social distancing measures. When possible, departments are delivering a blended approach to learning and teaching in this academic year. This combines digital learning with some small group learning activities taking place on campus with social distancing measures in place.

You can find up-to-date information on the University’s main coronavirus pages:

Coronavirus - Latest advice

The University has agreed the following principles

  • Ensure that students feel connected to and part of a community of learning
  • Maintain the quality of our learning and teaching, prioritising core areas that benefit most students
  • Be flexible in how we adapt and deliver learning and teaching, emphasising a teamwork approach

Although our Learning & Teaching landscape has changed, the five values of the Programme Level Approach have not changed and are, if anything, more important now than ever:

  • Take a team approach.
  • Articulate our programmes.
  • Engage the student voice.
  • Provide quality assessment and feedback.
  • Prepare our students.

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Web based guidance

Essential guidance:

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How Elevate can support you

Webinar programme

We will be running a range of webinars over the coming months on specific topics that will help you plan for the next academic year and develop your skills. They will include practical advice and sharing of good practice from across the University. This is the list of webinars that will be running:

w/c 31 May

w/c 7 June 

w/c 14 June

For further information and booking, see our events page

Support for staff

One to one teaching support appointments

For individual advice on any aspect of your teaching including digital learning, you can book a 30 minute consultation. These sessions are conducted online via Google Meets. This page also allows you to book appointments to discuss any issues regarding LTPRS.

Support for departments

Support for departments/programme teams regarding any aspect of your programme. We can provide bespoke online workshops or consultations. Please email the Elevate Team to make a request for support.

Developing Employability in Programmes

Careers Consultants are available to work with you to develop and embed employability within your programme. Contact your department's Careers Consultant for details. You can also access web resources on Embedding employability in the curriculum.

Online Teaching Community

The Online Teaching Community is an ideas sharing space for anyone involved in online and distance learning. This community is a space where you can tap into peer-support from others delivering teaching online, ask questions and share best practices.

The University Library - help for staff

Find out about getting the most out of the University's digital library, including information on digital resources, using resource lists, developing information and digital literacy, and how to access support from library staff.

Specialist Dyslexia/SpLD Tutorial Service

The Specialist dyslexia/SpLD tutorial service provides online SpLD awareness and inclusion training and recently developed guidance on inclusion and Blackboard Collaborate. The specialist SpLD team can also offer tutorials to staff members who have a diagnosis of dyslexia or SpLD (or if they self-identify with such labels).

Support for students

301 Academic Skills Centre

301 Academic Skills Centre are delivering 1:1 appointments and workshops for both study skills and maths and statistics (MASH) online. Find out about 301 remote learning sessions

301 has also developed Level up your skills, a series of web-based courses for students and for use by departments / programme teams when planning student induction and transitions activities.

Careers support

Students and graduates can explore their career options online by using the wealth of resources on the Careers Service website. We are also offering a detailed programme of career workshops and employers events, students can book and find out more on our website. Our new web chat service enables students and graduates to speak to us for support

Student Guidance for Online Teaching

The Digital Learning Team have created guidance to help students with online teaching activity, and student guidance for online assessment.

The University Library - help for students

Find out how students can get the most out of the University's digital library.

The Writing Advisory Service from the ELTC

The English Language Teaching Centre offers a Writing Advisory Service (WAS) for home and international students. In collaboration with departments, we also offer English language support and academic literacy development through free part-time classes, one-to-one tutorials, and workshops, as well as an online support hub.

Specialist Dyslexia/SpLD Tutorial Service

The Specialist dyslexia/SpLD tutorial service provides one to one tutorials for students who have a formal identification of a specific learning difference (SpLD), like dyslexia, and students who think they may have an SpLD. We offer bookable appointments for students who have not currently been assessed as having dyslexia, called How2. We also have an online workshop for students who think they might have dyslexia and want to learn more.

Useful courses

FutureLearn - How to teach online (a free online course)

LinkedIn Learning: Learning to teach online (you will need to login via MUSE to access this course).

Email contacts

Digital Learning Helpdesk

For queries relating to using digital learning tools, the Digital Learning Helpdesk is open Monday - Friday, 8am - 5pm.  Email


For any other queries, please contact the Elevate team  at We will aim to respond within 48 hours.

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Further information

Guidance relating to L&T quality processes during the Covid 19 pandemic can be found on APSE Online.