Supporting students through clearing and adjustment

This week, Clearing and Adjustment is taking place. Teams across the University are working hard to deliver this vital service to student applicants to help them make the right choice for their future.

With more flexibility and choice of places and options across the sector, Clearing is becoming more and more popular as a route into University for students. Thanks to teams of staff volunteers and colleagues from academic departments across the institution, as well from Student Recruitment and Admissions, Global Engagement, CiCS, Corporate Communications and ACS, we’re able to provide students with an efficient and supportive experience.

This year, we are continuing with the ‘Take the Lead’ proactive campaign across multiple platforms to encourage high quality applicants to consider Sheffield during Clearing and Adjustment.

Visit the Clearing website

Clearing webA key part of student recruitment

Clearing and Adjustment is a huge operation at the University. Last year, we answered around 5700 calls on A Level results day, as well as taking around 6900 applications over the phone or via the website. 600 home and over 100 international students accepted places through Clearing. This was all made possible, thanks to the support of over 40 staff volunteers and 70 temporary student helpers who worked the helpline, helping to make Clearing a success.

Clearing also allows us to offer places to some first-time applicants on our foundation programmes. With every Clearing place, we focus on attracting high achieving students who fully meet the requirements of the course and who we believe will flourish at the University.

Applicants don’t have to make up their minds on A Level results day itself, and have the opportunity to visit the University on a special open day on the Saturday following Clearing. This is a great opportunity, exclusively for Clearing offer holders, to experience Sheffield, visit their department, tour the campus and book accommodation.

We’re also pleased to offer an accommodation guarantee for all applicants coming through Clearing. Not all universities can do this and it really helps prospective students feel secure in making their choice to come to Sheffield, and supported in the transition through to living and studying in a new place.

The contribution of our staff 

Clearing will be run from a special Hub in the Diamond. The team from Admissions will be running the call centre helpline and there will be a social media hub with staff from Student Recruitment and Admissions, Corporate Communications, International Recruitment and Academic Departments

Volunteers have been recruited from across the institution to help support the work of the Clearing helpline. They will be working in shifts, taking time away from their day job to help operate the phones.

Our dedicated team of staff and temporary student helpers and ambassadors play an important role in helping the applicants decide whether Sheffield is the place for them to study. Alongside operating the helpline, teams will be ensuring we have a good presence on social media and are responding to all queries through our platforms. This year, offer holders will also have the opportunity to chat directly with current Sheffield students who went through the Clearing process to discuss their experience of applying through Clearing and what it’s really like to live and study here in Sheffield.

The support of our teams who work on Clearing, either in their professional roles in recruitment, marketing or admissions or as volunteers away from their day job, is hugely important to the operation. We're really grateful for the extra support of volunteers, as it means we can deliver an even more efficient and supportive service to applicants, on what can be a stressful and disorientating day for them.

Share the excitement

We’ll be tweeting updates from the Clearing hub as the day progresses on Thursday 15 August via @sheffunistaff

Find out what it’s like to be part of the team on A Level results day: