Known issues

Here's a list of the main known issues in the New CMS which we're planning on addressing.

If you think you've found a new problem then please let us know.

Area Issue Workaround
Home Down arrow does not anchor you to lower down on the page No workaround at present
Home and Hub Extra white space above Featured news Component No workaround at present
Home and Hub Links Component cannot be inserted

Contact us to request this Component is inserted

Table If multiple rows or columns selected then delete row/delete column does not work Delete rows and columns one at a time
Media On an unsaved page, clicking away from the default Group media tab in the media browser and then returning to it results in the Group media tab appearing empty Close and reopen the 'Select image or videos' window; or save the page and try choosing the media again
Media Searching for image or video using the keyword search in the media browser intermittently gives the error 'Sorry, no media found for this group—or this content is not in a group' instead of displaying the expected results Click to the Central or All tab then go back to the Group media tab and try again, or save your page and try again
Media Images appear rotated after uploading Before uploading to the CMS, open the image in Photoshop or (if you're using a Mac) Preview and re-save it
Media 'File' media type is not shown in Related information, Signposting box and Signposting card autocomplete link lookup Manually link to file URL in the format https://cms.shef.ac.uk/media/1234/download
Media Kaltura playlist cannot be inserted as Video embed Embed as individual videos or email webmarketing@sheffield.ac.uk to request playlist is set up in Central Component library as Raw HTML box
News index 'First' and 'Last' links to view older news stories do not show the correct results Use the text search to find a news story
News link Allows you to look up and select any Content type in the link lookup Make sure you only use the lookup to select News link Content type. Other URLs should be pasted in

Get in touch

If you have CMS questions or are stuck then get in touch and we'll do our best to help.