Known issues
Here's a list of the main known issues in the New CMS which we're hoping to address.
If you think you've found a new problem then please let us know.
| Area | Issue | Workaround |
|---|---|---|
| Home |
Visual bugs for Internet Explorer 11 users:
|
No workaround at present, except consider using a different browser |
| Home | When using Chrome on MacBook, at some breakpoints longer site names do not autoscale, obscuring the name | No workaround at present, except for resizing your browser |
| Email addresses | Long email addresses sometimes break out of their container, meaning they can't always be read in full | No workaround at present. The email address still works though |
| Editor - data table | If multiple rows or columns selected then delete row/delete column does not work | Delete rows and columns one at a time |
| Editor - embeds | Teaser sometimes embeds as a card or vice versa | When choosing whether to embed card or teaser, ensure the rotating wheel has stopped turning before you press save |
| Editor - links | Can be pasted in without using add link button | Editors should not do this, as pasted links bypass our link verification and have an increased chance of being broken |
| Event - date and time | Populated manual 'Multiple dates and times' date and time fields only appear if the 'Single event' ones have a date or time selected in them | Choose a date or time in 'Single event' (even though this won't show on the website) |
| Event Signposting box | In a 3-column layout the height of the blue box is inconsistent with other Signposting boxes | No workaround at present |
| Event teaser embed | Thumbnail image is too small. Video thumbnail image does not display | No workaround at present |
| File downloads | Intermittantly give an error when downloading |
|
| Media | Incorrect Kaltura thumbnail image showing |
Find the embedded video in your Group Media tab and click ‘View’ to pull in the latest thumbnail |
| Media | Images appear rotated after uploading | Before uploading to the CMS, open the image in Photoshop or (if you're using a Mac) Preview and re-save it |
| Media |
Images do not load in some browsers |
Remove any special characters from image filenames like +, ) and ( and then remove and replace the media file with the new version |
| Media | Image crops do not save | Upload a higher resolution version of the image |
| Media | 'File' media type is not shown in Related information, Signposting box and Signposting card autocomplete link lookup | Manually link to file URL in the format https://cms.shef.ac.uk/media/1234/download (here's more help with linking to files) |
| Media | Playlists cannot be inserted as Video embed | Embed as individual videos or email digital.help@sheffield.ac.uk to request playlist is set up in Central Component library as Raw HTML box |
| Media | YouTube videos with extra items in the URL give an error when attempting to upload as a video embed |
Strip back URL to its shortest version. For example, instead of pasting in: |
| Navigation - Group |
On some breakpoints the local section nav has arrows overlapping the text or the menu button obscuring the name |
No workaround at present, except for zooming in or out on your browser |
| News story | Displays 'The Display date date is invalid' error when saving | Set the time and save again |
| Staff profile index | Displays duplicate entries for any Staff profile links assigned to multiple departments | Manually insert featured staff profiles instead of Staff profile links on an automatic Staff profile index. |
| Quotes on Dark (navy) and Highlight (blue) Text boxes | Do not have sufficient colour contrast to be legible | Use Light background |