Known issues
Here's a list of the main known issues in the New CMS which we're hoping to address.
If you think you've found a new problem then please let us know.
| Area | Issue | Workaround |
|---|---|---|
| Home |
Visual bugs for Internet Explorer 11 users:
|
No workaround at present, except consider using a different browser |
| Home | When using Chrome on MacBook, at some breakpoints longer site names do not autoscale, obscuring the name. | No workaround at present, except for resizing your browser |
| Email addresses | Long email addresses sometimes break out of their container, meaning they can't always be read in full. | No workaround at present. The email address still works though. |
| Editor - data table | If multiple rows or columns selected then delete row/delete column does not work. | Delete rows and columns one at a time. |
| Editor - embeds | Teaser sometimes embeds as a card or vice versa. | When choosing whether to embed card or teaser, ensure the rotating wheel has stopped turning before you press save. |
| Editor - links | Can be pasted in without using add link button. | Editors should not do this, as pasted links bypass our link verification and have an increased chance of being broken. |
| Event - date and time | Populated manual 'Multiple dates and times' date and time fields only appear if the 'Single event' ones have a date or time selected in them. | Choose a date or time in 'Single event' (even though this won't show on the website). |
| Event Signposting box | In a 3-column layout the height of the blue box is inconsistent with other Signposting boxes. | No workaround at present. |
| Event teaser embed | Thumbnail image is too small. Video thumbnail image does not display. | No workaround at persent. |
| Media | Incorrect Kaltura thumbnail image showing. |
Find the embedded video in your Group Media tab and click ‘View’ to pull in the latest thumbnail. |
| Media | Images appear rotated after uploading. | Before uploading to the CMS, open the image in Photoshop or (if you're using a Mac) Preview and re-save it. |
| Media | 'File' media type is not shown in Related information, Signposting box and Signposting card autocomplete link lookup. | Manually link to file URL in the format https://cms.shef.ac.uk/media/1234/download (here's more help with linking to files). |
| Media | Playlists cannot be inserted as Video embed. | Embed as individual videos or email digital.help@sheffield.ac.uk to request playlist is set up in Central Component library as Raw HTML box. |
| Media | YouTube videos with extra items in the URL give an error when attempting to upload as a video embed. |
Strip back URL to its shortest version. For example, instead of pasting in: |
| Navigation - Group |
On some breakpoints the local section nav has arrows overlapping the text or the menu button obscuring the name. |
No workaround at present, except for zooming in or out on your browser. |
| News index | 'First' and 'Last' links to view older news stories do not show the correct results. | Use the text search to find a news story. |
| News index | Not all paginated links are displayed on News index main page. | |
| Staff profile index | Displays duplicate entries for any Staff profile links assigned to multiple departments. | Manually insert featured staff profiles instead of Staff profile links on an automatic Staff profile index. |