Known issues

Here's a list of the main known issues in the New CMS which we're hoping to address.

Off

If you think you've found a new problem then please let us know.

Area Issue Workaround
Home

Visual bugs for Internet Explorer 11 users:

  • White space extends below the footer
  • Extra white space appearing in the News component
  • Signposting cards overlap and expand beyond their allocated space
No workaround at present, except consider using a different browser
Email addresses Long email addresses sometimes break out of their container, meaning they can't always be read in full No workaround at present - the email address still works though
Editor - data table If multiple rows or columns selected then delete row/delete column does not work Delete rows and columns one at a time
Media Images appear rotated after uploading Before uploading to the CMS, open the image in Photoshop or (if you're using a Mac) Preview and re-save it
Media 'File' media type is not shown in Related information, Signposting box and Signposting card autocomplete link lookup Manually link to file URL in the format https://cms.shef.ac.uk/media/1234/download (here's more help with linking to files)
Media Playlists cannot be inserted as Video embed Embed as individual videos or email webmarketing@sheffield.ac.uk to request playlist is set up in Central Component library as Raw HTML box
Media YouTube videos with extra items in the URL give an error when attempting to upload as a video embed

Strip back URL to its shortest version. For example, instead of pasting in:

https://www.youtube.com/watch?v=0qgNnVmu4Wc&list=PLqRi_1gylFdT2fBZEAcoL4VAaDQpxjZMc&index=3

Paste in:

https://www.youtube.com/watch?v=0qgNnVmu4Wc

Navigation - Group

On some breakpoints the local section nav has arrows overlapping the text

No workaround at present, except for zooming in or out on your browser
News index 'First' and 'Last' links to view older news stories do not show the correct results Use the text search to find a news story
Staff profile index Displays duplicate entries for any Staff profile links assigned to multiple departments Manually insert featured staff profiles instead of Staff profile links on an automatic Staff profile index
University website search Sometimes returns an error, for example 'Unauthorised access to internal API' Refresh page and try again. Or failing that, restart browser and try again

Get in touch

If you have CMS questions or are stuck then get in touch and we'll do our best to help.