The new look Student hub is coming
Navigating a new design and menu can take some getting used to, so we’ve answered some key questions below to give you an idea of what to expect.
The new Student hub aims to be easier and simpler to use and provide you with more relevant information.
The first thing you’ll notice is that the design of the pages looks different – with the colours and layout now in a similar style to our main, public-facing University website.
There have also been a number of functional improvements. There are more options available in the menu alongside ‘My services’ and a search focused on specific information for students.
Web Content Accessibility has been at the forefront of the changes. We want to make sure everyone - whatever their situation or level of English – is able to use the hub. Content is being adjusted using plain English, consistent templates, formatting and accessible colour contrasts.
Work is ongoing so from time to time you may need to go back to the old style pages for some information and services. You won’t need to do anything differently to continue visiting those pages.
When will I see the changes?
The first phase of rolling out the Student hub will involve upgrading the main page and menu you see after logging in to the University website. Those changes will take place this summer. Between now and next year, all appropriate sections of our website will be transitioned across.
We’re aiming to make small and gradual changes. No actions will be needed from you – just make sure you’re logged in to the website. This is a security feature required for all internally-focused digital services at the University.
How will I access the new Student hub?
Once upgraded, you'll be able to access the Student hub the same way you normally log in, from the top left-hand corner of the University website using your University username, password and multi-factor authentication (MFA).
Tip: When you log in, select the ‘Remember me for 7 days’ box to stay logged in through your browser.
How do I navigate the Student hub?
The new look menu includes sections for:
- My services – to access online tools you’re familiar with.
- Study – to get academic and assessment support.
- Advice and support – to help you with common University tasks and concerns.
- Health and wellbeing – to access the University’s health and wellbeing services.
- Our University – to view updates, news and guides about the University.
- Report an incident – to get help with urgent issues.
There's also a useful link for quick access to the University's public website.
What further help is available?
Forgotten your login details?
If you’re having trouble logging in, you can reset your password and get a reminder of your username via the account recovery page (students). IT Service Desk is also here to help.
It's important that you use strong passwords and that you never share them with other people.
Protect your login details
Remember that we will never send you a direct link to log into the website. Fraudsters will send links to fraudulent login screens and web pages, which may look very similar to our genuine login pages, in order to gain access to your account.
Always log in via the homepage on the University website and if you are suspicious about any request please report it to email@example.com
Get in touch
If you have CMS questions or are stuck then get in touch and we'll do our best to help.