Developing your skills as a manager

Development everywhereAs a manager using the policy toolkits, this is a good time to think about your own skills and development.

We have a number of resources to help you develop skills to manage staff effectively via our Development Everywhere webpages.

Development Everywhere is a suite of resources available to all staff to access at a time and in a format to suit them, including webpages, YouTube clips, Useful Guides, and books.

Examples of where these resources may help you to develop staff management skills

Questioning skills

Questioning skills are a key part of the conversations held in a range of staff management situations. Asking the right questions at the right time can be critical in ensuring that you have all the information you need from your conversations.

If you only do one thing: Visit this webpage, which includes some common questioning techniques and when to (and when not to) use them.

Listening skills

Listening is an important skill for managers, and will help you to get the most out of the conversations you hold with your staff and other colleagues.

If you only do one thing: Visit this webpage, which includes some key steps in becoming an active listener.

Giving feedback

Giving feedback is an essential part of staff management. When provided in the right way and with the right intentions, feedback can help to achieve a range of results, for example, improved performance.

If you only do one thing: Watch this short YouTube video on how to offer constructive feedback which focuses on the performance, not the individual.

Holding difficult conversations

Managing staff can include holding conversations that might be difficult for participants due to the nature of the discussion. Developing skills in holding difficult conversations can be helpful to prepare for conversations of this type.

If you only do one thing: Watch this video on diffusing difficult situations.

Being assertive

Being assertive is a core communication skill which enables you to maintain your position while respecting the options of others. This is key to direct and honest conversations in staff management situations.

If you only do one thing: Watch this video which shows how to develop assertiveness.

Tools in a range of formats to assist with developing skills in all these areas are available via the How we Impact on Others section of Development Everywhere.