Telephone support

The IT Service Desk telephone operates 8am-5pm, Monday to Friday (excluding Bank Holidays) and should be the first point of contact.

0114 22 21111

Student equipment support

This service for students is currently operating online and can be accessed by clicking the 'Report A New Issue' tile within the IT Service Desk (Self Service) portal via MUSE

Staff face to face support

This service for staff is currently operating online and can be accessed by clicking the 'Report A New Issue' tile within the IT Service Desk (Self Service) portal via MUSE

Self service

You can log your own IT query, or find answers to common problems in the Knowledgebase, via the IT Service Desk (Self Service) feature in MUSE.

Email support

You can email the IT Service Desk at the address below. The inbox is managed 9-5 Monday- Friday. (excluding Bank Holidays). We will respond to you within 2 working days.

it-servicedesk@sheffield.ac.uk

Onsite visits

This service for staff is currently operating online and can be accessed by clicking the 'Report A New Issue' tile within the IT Service Desk (Self Service) portal via MUSE