Telephone support

The IT Service Desk telephone operates 8am-5pm, Monday to Friday and should be the first point of contact.

0114 22 21111

Student equipment support

The drop-in service for students is at the Information Desk in the Information Commons. It is open during IC staffed hours, no appointment is necessary.

Staff face to face support

The drop-in service for staff is at the Computing Centre on Hounsfield Road. It is open 9-5 Monday- Friday, no appointment is necessary.

Self service

You can log your own IT query, or find answers to common problems in the Knowledgebase, via the IT Service Desk (Self Service) feature in MUSE.

Email support

You can email the IT Service Desk at the address below. The inbox is managed 8-5 Monday- Friday.

it-servicedesk@sheffield.ac.uk

Onsite visits

Occasionally it may be necessary for IT Services staff to make an on-site visit, and examine a technical problem. This service is for University owned equipment only.