Let us help

Whatever your IT problem, we're here to help.

Telephone support

The IT Service Desk telephone operates 8am-5pm, Monday to Friday (excluding Bank Holidays) and should be the first point of contact.

0114 22 21111

Online Chat support

You can now contact our team via our online chat service, located within Self Service in MUSE. We here to answer your queries Mon-Fri 9am-4pm (excluding Bank Holidays)

Face to Face support

This service for staff and students is currently operating online and can be accessed by clicking the 'Report A New Issue' tile within the IT Service Desk (Self Service) portal via MUSE

Self Service

You can log your own IT query, or find answers to common problems in the Knowledgebase, via the IT Service Desk (Self Service) feature in MUSE.

Email support

You can email the IT Service Desk at the address below. The inbox is managed 9-5 Monday- Friday. (excluding Bank Holidays). We will respond to you within 2 working days.

it-servicedesk@sheffield.ac.uk

Onsite visits

This service for staff is currently operating online and can be accessed by clicking the 'Report A New Issue' tile within the IT Service Desk (Self Service) portal via MUSE