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Let us help

Whatever your IT problem, we're here to help.


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Telephone support

The IT Service Desk telephone operates 8am-5pm, Monday to Friday (excluding Bank Holidays) and should be the first point of contact.

0114 22 21111

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Online Chat support

You can now contact our team via our online chat service, located within Self Service in MUSE.  We here to answer your queries Mon-Fri 9am-4pm (excluding Bank Holidays)

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Face to Face support

This service for staff and students is currently operating online and can be accessed by clicking the 'Report A New Issue' tile within the IT Service Desk (Self Service) portal via MUSE

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Self Service

You can log your own IT query, or find answers to common problems in the Knowledgebase, via the IT Service Desk (Self Service) feature in MUSE.

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Email support

You can email the IT Service Desk at the address below. The inbox is managed 9-5 Monday- Friday. (excluding Bank Holidays). We will respond to you within 2 working days.

it-servicedesk@sheffield.ac.uk

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Onsite visits

This service for staff is currently operating online and can be accessed by clicking the 'Report A New Issue' tile within the IT Service Desk (Self Service) portal via MUSE