Remote Access VPN

Remote Access VPN (Virtual Private Network) allows staff and students to access university-restricted services away from campus.




New University VPN service

The University has implemented a new VPN service. The SSL-VPN service is used to establish a secure connection from your device off campus to services at the University and builds in support for multi-factor authentication (MFA). It will soon replace the existing (Legacy) VPN service.

Unlike the legacy VPN which requires a Remote Access (RATS) Password, the new VPN services now uses your synchronised university password that you use to connect to services such as eduroam and MUSE. You will now also need to perform MFA during the connection process by approving the connection on your mobile device or by using a token.

You must be set up with MFA before you begin setting up the new VPN.




Multi-factor authentication (MFA)

MFA provides an additional layer of security by requesting multiple forms of evidence to prove your identity when signing into an application.

Setting up MFA for the first time

To improve security, the University's new VPN service requires the use of MFA in order to successfully connect to it. MFA is mandatory, if you haven't already opted into MFA and enrolled a device, you must do this before setting up the new VPN. 

I want to set up MFA

Please note this link takes you to our MFA website which is restricted to staff/student access only.




Setting up your VPN connection

Find out how to use VPN on YoYo University Desktop, Windows, Linux, Mac, iPad, iPhone and Android.

YoYo University Desktop/Laptop

Microsoft Windows

Apple

Google

Linux




Connecting to VPN with MFA

When you have completed setting up MFA and the new VPN (see section Setting up your VPN connection), you can begin to use the new VPN service. The following guidance explains how to easily connect to the new VPN service using the FortiClient application with MFA.

Push notification

If you use the MFA mobile app to approve log ins.

  1. Enter your username and password into the FortiClient VPN application and press connect.
  2. You should receive a notification on your default mobile device from the MFA mobile app asking to approve your connection to the VPN service. Select approve to complete your VPN connection

If you have more than one mobile device registered into MFA.

You can specify that you want the notification to be sent to your second device instead by adding ,push2 after your password within the password field of FortiClient. For example you would enter yourpassword,push2 to direct the notification to your second mobile device. Note the comma (without spaces) required between your password and the word push2.

Note: If you ever receive a notification for a VPN connection attempt that you weren't expecting, press Deny to reject the request. You’ll be given the option to report it as fraudulent, or you can tap It was a mistake to deny the request without reporting it.

If you use an alternative MFA method (for example, hardware token), please see further instructions.




When to use VPN

Most university services are accessible anywhere over the internet. For access to a small number of university-restricted systems while off campus, you will need to use the University Remote Access VPN to connect securely from your device. Please only use a VPN connection if it is essential.

Note: When working from public spaces, such as cafes, and connecting to their WiFi, you should use VPN when accessing any University system.