Customer Care Statement
We aim to meet your needs with efficiency, effectiveness, fairness and courtesy. This page outlines the foundations of our Customer Care Policy.
We aim to:
- Respect your confidentiality
- Make effective use of IT and web services
- Recognise and respond to your particular needs
- Continue to develop our teams’ expertise and skills
- Demonstrate our commitment to equality and diversity
- Make effective referrals to other teams or departments
- Provide a friendly service, showing respect and sensitivity
- Establish service standards and monitoring our performance
- Offer an explanation if we can’t answer your request /enquiry
- Deal with your requests and enquiries accurately, promptly and efficiently
We also welcome your feedback and suggestions. After you use our services either online or in person we will send you an email asking for your feedback.
Alternatively, you can leave us some feedback via the form below.