Customer Care Statement

We aim to meet your needs with efficiency, effectiveness, fairness and courtesy:

  • Providing a friendly service, showing respect and sensitivity
  • Treating you fairly - demonstrating our commitment to equality and diversity
  • Recognising and responding to your particular needs
  • Dealing with your requests and enquiries accurately, promptly and efficiently
  • Respecting your confidentiality
  • Making effective referrals to other teams or departments
  • Offering an explanation if we can’t answer your request /enquiry
  • Making effective use of IT and web services
  • Establishing service standards and monitoring our performance
  • Continuing to develop our teams’ expertise and skills
  • Welcoming your feedback

We want a pleasant and safe environment at all our service points. Please note that we may not be able to help you if your behaviour is inappropriate, abusive or threatening