Who We Are

The Student Services Information Desk (SSiD) is the 'one-stop shop' information service for general student related issues.

General enquiries and support

We aim to coordinate central communications to students and answer the majority of student related enquiries from a single location. 

If we cannot answer your question we will refer you to the relevant service or department who can. 

If you need help or support but are unsure where to go, we can direct you to the relevant service.

The page below outlines our annual enquiry intake, who we serve and which channels are most popular.

Accessing our services

In person

SSiD is based on Level 3 of the Students' Union building.

Whether you are a prospective, current or former student, our front desk team will be able to answer most of your questions and provide you with necessary documents while you wait.

Online and phone

Our staff in the Contact Centre can answer all of your questions via telephone, e-mail, social media or online chat.

For a full list of our services please visit the page below.

Web pages

You can browse over 2,000 web pages for information, support and guidance on all aspects of University life.

Important documents and forms

We can provide you with a range of documents and forms, such as bank letters, replacement UCards, Rail Card application forms, Council Tax exemption letters, academic verification etc.

The page below provides a full list of documents we  provide and how to request them.

We also work with third parties such as employment agencies and Embassies who may require confirmation of your details. We will not release your details unless we have your permission.

We also provide a range of brochures, leaflets, guides and information sheets.

Student communications

We moderate the student email messaging system on behalf of other services and organise the weekly term-time newsletter to ensure you receive all of the relevant information.

You can also view the Student Communications page on Vimeo for various student facing videos.