SSiD Contact Details

SSiD is currently closed to face-to-face enquiries from students but is still operating online.

The Student Services Information Desk known as 'SSiD' a key service, answering a wide range of enquiries are dealt with by SSiD and we also aim to provide an intelligent referral service in the very small proportion of cases where we are unable to assist directly.

Online Services

Please use our web pages to access the information and services you need including:

  • Academic Verification
  • Bank Letter
  • Confirming Letter
  • Council Tax Exemption
  • Signposting Our Support
  • Standard Status Letter
  • Term Address Letter
  • Transcripts
  • Tuition Fee Summary
  • Tuition Fee Payment Details
  • UCard Replacement

Online Services

Online Forms

  • Change Programme of Study
  • Complaints form
  • Exam Clash Forms
  • Extension of study (PGT)
  • Extenuating Circumstances Form
  • Financial Support
  • Leave of Absence
  • Module Add/Drop
  • Religious Observance
  • Repeat a period of study
  • Re-sit Examinations Abroad
  • Requesting Medical Evidence
  • Withdrawal

Online forms

Who do I contact about...

Who to I contact about... is an online resource which can signpost you to appropriate contacts in the University.

Who do I contact about...

Signposting our Support Service

Signposting Our Support is an online resource which can direct you to any relevant support you may need.

Signposting Our Support  

Email Service

We are currently experiencing high volumes of email enquiries which may cause a delay in our response time.

Please do not send multiple emails, as this may further delay our response time.

SSiD email service

Telephone service

We are now able to offer a telephone service for a limited range of services including:

  • Bank Letters
  • Certificates of Student Status
  • Council Tax Exemption Certificates
  • Logging into ShARe system
  • UCards
  • Summary of results

0114 222 1299

Chat with us

Talk to a member of the SSiD team using our live chat system.

Postgraduate students: SSiD cannot provide you with your provisional Autumn semester results over Live chat. Please visit the webpage below for more information on how to request your results. 

Summary of results 


Please note: We are unable to offer support with enquiries relating to Covid-19. Further guidance can be found below.

Covid-19 - Latest advice

Verification Services (Third Parties)

If third parties (e.g. Banks, Councils, etc) need to verify the authenticity of digital documents they can use our verification service.

Contact Verification Service

Operating Hours

During the current outbreak SSiD are providing services digitally via the web, email and livechat (when available).

Staff are working remotely and can be contacted by email in the usual way.

We are able to respond to email and telephone enquiries: 

Monday 10 am to 4 pm
Tuesday 10 am to 4 pm
Wednesday 10 am to 4 pm
Thursday 10 am to 4 pm
Friday 10 am to 4 pm