SSiD Contact Details
SSiD is currently closed to face-to-face enquiries from students but is still operating online.
The Student Services Information Desk known as 'SSiD' a key service, answering a wide range of enquiries are dealt with by SSiD and we also aim to provide an intelligent referral service in the very small proportion of cases where we are unable to assist directly.
Online ServicesPlease use our web pages to access the information and services you need including:
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Online Forms
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Who do I contact about...Who to I contact about... is an online resource which can signpost you to appropriate contacts in the University. |
Signposting our Support ServiceSignposting Our Support is an online resource which can direct you to any relevant support you may need. |
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Email ServiceWe are currently experiencing high volumes of email enquiries which may cause a delay in our response time. Please do not send multiple emails, as this may further delay our response time. |
Telephone serviceWe are now able to offer a telephone service for a limited range of services including:
0114 222 1299 Postgraduate students: SSiD cannot provide you with your provisional Spring semester results over the phone. Please visit the webpage below for more information on how to request your results. |
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Chat with usTalk to a member of the SSiD team using our live chat system. Postgraduate students: SSiD cannot provide you with your provisional Spring semester results over live chat. Please visit the webpage below for more information on how to request your results. |
Covid-19Please note: We are unable to offer support with enquiries relating to Covid-19. Further guidance can be found below. |
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Verification Services (Third Parties)If third parties (e.g. Banks, Councils, etc) need to verify the authenticity of digital documents they can use our verification service. |
Operating HoursDuring the current outbreak SSiD are providing services digitally via the web, email and livechat (when available). Staff are working remotely and can be contacted by email in the usual way. We are able to respond to email and telephone enquiries:
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