Service Activity Summary

Enquiries

Number of recorded enquiries (recording rate is 60+%)

2015/16 2016/17 2017/18 2018/19 2019/20
All recorded 68,917 69,113 87,451 101,107 86,360
Enquirers (students) 28,327 29,512 32,345 34,682 31,626

Documents

2014/15 2015/16 2016/17 2017/18 2018/19
Document requests 51,315 51,088 47,486 48,650 55,306
Documents produced 56,330 55,183 52,182 52,212 58,932

UCards

2015/16 2016/17 2017/18 2018/19 2019/20
Ucard enquiries 10,189 12,315 13,445 13,476 10,006

Web Presence

2015/16 2016/17 2017/18 2018/19 2019/20
Page views 2,813,045 2,859,995 3,121,519 3,221,184 2,884,060
Visitors 1,314,155  1392757 1,475,803 1,421,991 1,265,630

Email and Phone Enquiries

2015/16 2016/17 2017/18 2018/19 2019/20
Emails Received 38,763 43,435 36,582 46,978 52,489
Telephone Calls Received 8,182 7,655 6,881 6,452 7,963

Monthy Split (All Enquiries)

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul
7.4% 20.1% 17.2% 12.2% 8.2% 12.5% 10.1% 9.9% 6.9% 8.3% 9.6% 12.3%

Monthly enquiries to SSiD

Number of recorded enquiries (recording rate is 60+%)

2014/15 2015/16 2016/17 2017/18 2018/19
August 4,095 4,107 4,536 4,780 5,030
September 9,390 9,998 11,514 12,705 17,421
October 9,250 8,283 7,663 9,650 11,492
November 5,104 5,976 6,396 8,869 8,821
December 4,795 4,298 3,660 4,880 4,367
January 6,464 6,193 5,625 8,973 9,555
February 5,076 5,728 5,108 6,207 6,703
March 5,009 4,707 5,460 5,886 7,336
April 3,616 3,985 3,142 4,613 4,731
May 3,634 4,033 4,169 5,670 6,519
June 5,444 5,411 5,008 6,425 8,073
July 8,083 5,224 6,822 7,954 10,624