UCard Enquiries

2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19
4,242 5,068 4,488 7,795 9,197 10,189 12,315 13,445 13,476

UCard Enquiry Type

Ucard Enquiries 2014/15 2015/16 2016/17 2017/18 2018/9
Card Holder Collected 7 41 36 1 56
Lost UCard collected 294 463 452 559 502
Lost UCard received in SSiD 549 584 610 675 635
New Ucard 1,412 1264 2428 2490 2873
Other Enquiry 152 177 285 824 830
Refused Card - See notes 22 13 13 156 208
Reported Lost 0 0 20 79 52
RI - Lost fee paid 3,538 4240 4443 4298 3940
RI - Other 30 55 152 245 143
RI - Stolen - crime ref - no fee 70 86 64 70 92
RI - Stolen - no ref - fee 22 32 25 35 39
RI - Stolen - no ref - no fee 7 8 22 18 20
RP - Damaged (misuse) fee 181 112 61 89 145
RP - Damaged (wear & tear) 631 829 1004 890 749
RP - Expiry Date Extended 1,955 1910 2168 2533 2727
RP - Faulty Card 144 165 225 218 195
RP - Information changed 171 191 275 238 241
RP - Other 0 11 32 27 29
RP - Print Error 20 6 0 0 0