Why we are here

Vision Statement

“To be globally recognised as the number one provider of front-line student related information services.”

Mission Statement

“Through discovery and understanding we will continually evolve and develop our service provision to meet our students’ needs and deliver world-class information service in conjunction with our University partners.”

Purpose Statement

To meet the needs of students by:

  • Developing an ever closer dialogue with students.
  • Answering the majority of student related general enquiries first time, every time.
  • Providing physical and virtual facilities that enhance the student experience.
  • Providing an exemplary front-line student support request handling service.
  • Providing confirmation and verification of student status.
  • Challenging ourselves and others to enhance our service to students.
  • Providing informed enquiry referrals to the right place, every time.
  • Providing support to those who influence and serve our students.
  • Being a central point for collecting and returning student related documentation.

Values Statement

Student Centred

  • I continually strive to understand students and put their needs as the focus of my activities.

Service Driven

  • I am here to serve students and their supporters by providing a continually improving service of the highest quality.

Friendly and Helpful

  • I present myself as approachable, personable and genuine when provide services in the best interests of students.

Teamwork and Collaboration

  • I work in an open minded, cooperative and supportive way with colleagues to develop and improve services for students.

Reliable, Responsive and Accurate

  • I consistently provide a quality service which is reliable, responsive and accurate.

Excellence and Professionalism

  • I continuously develop my skills and abilities to provide service to the highest standards, with an approach that inspires confidence.