Student Enquiries Team

The team manages the operations of the information desk and contact centre which handle a wide range of student related enquiries. They ensure that processes and procedures are continually improved to meet the changing needs and expectations of students and their supporters.

Student Enquiries Manager: Josh Armstrong

josh.jpgOperational Manager for the Student Services Information Desk.

  • Manage the development, continuous improvement and customer relations aspects of the information desk and contact centre services.
  • Liaise with colleagues and professional bodies inside and outside the University to ensure smooth operation of the service.
  • Assist the Head of Service in defining and developing strategy and policy.
  • Line manage staff working on the information desk and contact centre.

Email: J.Armstrong@sheffield.ac.uk

Student Enquiries Officer: Mike Cawley

Mike

Takes the lead in Open Day Support and Visits.

  • Provide a comprehensive information and initial guidance service to students, prospective students, alumni and their supporters.
  • Deal with low level support issues and signpost and refer students as appropriate.
  • Support front line staff dealing with routine and non standard queries which require an understanding of information outside the department and knowing who else to involve.
  • Oversee the front desk daily provision of information support and guidance rotating on a weekly basis with the other Senior Information Assistants.

Email: M.Cawley@sheffield.ac.uk

Student Enquiries and Projects Officer: Julie Hurst

Julie Hurst

Takes the lead in project support to the Student Enquiries Manager with current focus on the Student Lifecycle Project.

  • Provide a comprehensive information and initial guidance service to students, prospective students, alumni and their supporters.
  • Deal with low level support issues and signpost and refer students as appropriate.
  • Support front line staff dealing with routine and non standard queries which require an understanding of information outside the department and knowing who else to involve.
  • Oversee the front desk daily provision of information support and guidance rotating on a weekly basis with the other Senior Information Assistants.

Student Enquiries Officer: Eleanor Harby

Eleanor

Takes the lead in signposting support requests.

  • Provide a comprehensive information and initial guidance service to students, prospective students, alumni and their supporters.
  • Deal with low level support issues and signpost and refer students as appropriate.
  • Support front line staff dealing with routine and non standard queries which require an understanding of information outside the department and knowing who else to involve.
  • Oversee the front desk daily provision of information support and guidance rotating on a weekly basis with the other Senior Information Assistants.

Email: E.Harby@sheffield.ac.uk

Information Assistant: Linzi Bates

Lindsey

  • The first point of contact for enquiries from students, graduates, staff and visitors.
  • Provide a registry service on behalf of the University to confirm student status and qualifications for student, staff, outside agency .
  • Liaise with academic and professional service departments and third parties to provide a joined-up service to students.
  • Deal with sensitive, confidential and personal student-related matters signposting and referring appropriately.
  • Issue new and replacement identity cards to students.

Email: L.R.Saeed@sheffield.ac.uk

Information Assistant: Theo Minards

TheoTakes the lead in service improvement through student-customer feedback.

  • The first point of contact for enquiries from students, graduates, staff and visitors.
  • Provide a registry service on behalf of the University to confirm student status and qualifications for student, staff, outside agency .
  • Liaise with academic and professional service departments and third parties to provide a joined-up service to students.
  • Deal with sensitive, confidential and personal student-related matters signposting and referring appropriately.
  • Issue new and replacement identity cards to students.

Email: T.Minards@sheffield.ac.uk

Information Assistant: Tom Wright

Tom

  • The first point of contact for enquiries from students, graduates, staff and visitors.
  • Provide a registry service on behalf of the University to confirm student status and qualifications for student, staff, outside agency .
  • Liaise with academic and professional service departments and third parties to provide a joined-up service to students.
  • Deal with sensitive, confidential and personal student-related matters signposting and referring appropriately.
  • Issue new and replacement identity cards to students.

Email: tom.wright@sheffield.ac.uk

Information Assistant: Liz Dixon

Liz

  • The first point of contact for enquiries from students, graduates, staff and visitors.
  • Provide a registry service on behalf of the University to confirm student status and qualifications for student, staff, outside agency .
  • Liaise with academic and professional service departments and third parties to provide a joined-up service to students.
  • Deal with sensitive, confidential and personal student-related matters signposting and referring appropriately.
  • Issue new and replacement identity cards to students.

Email: E.Dixon@sheffield.ac.uk

Document Production Assistant: Ruth O'Sullivan (Temp)

 Produce a range of documents that have been requested via email and the online store.

These documents include:
• Transcripts of Qualification
• Letters Confirming Qualification/Attendance
• Academic Verification
• Certificates of Student Status request online

Information Assistant: Ruth O'Sullivan (Temp)

  • The first point of contact for enquiries from students, graduates, staff and visitors.
  • Provide a registry service on behalf of the University to confirm student status and qualifications for student, staff, outside agency .
  • Liaise with academic and professional service departments and third parties to provide a joined-up service to students.
  • Deal with sensitive, confidential and personal student-related matters signposting and referring appropriately.
  • Issue new and replacement identity cards to students.

Information Assistant: Tim Moffatt (Temp)

  • The first point of contact for enquiries from students, graduates, staff and visitors.Tim
  • Provide a registry service on behalf of the University to confirm student status and qualifications.
  • Liaise with academic and professional service departments and third parties to provide a joined-up service to students.
  • Produce a wide range of documents as a result of processing student, staff, outside agency and non-standard requests.
  • Issue new and replacement identity cards to students.