Students in lecture

Guidance to departments on their handling of student complaints, appeals, discipline & progress cases

This is an opportunity for departments to review their handling of student complaints, appeals, discipline and progress.  The session will explore principles of good practice, raise awareness of University procedures and signpost to sources of information and guidance.

The aims of the session are to:

  • Promote confidence in handling cases of complaints, appeals and discipline
  • Explore some principles of good practice to help ensure that departmental procedures are robust and that there is consistency of practice across the University
  • Raise awareness of University procedures
  • Signpost staff to appropriate sources of support

Format: One to one or small group discussions. Can be tailored to suit individual/departmental needs.

Audience: Any staff dealing with student discipline, complaints and appeals.

Length: 1 hour

When: On request

For more information about this session, please email