Professional Services Executive
This page gives short biographies for each director in the Professional Services Executive, along with links to full profiles and their professional service area.
Professional Services departments are managed by:
- Provost & Deputy Vice-Chancellor - Professor Shearer West
- Chief Financial Officer - Bob Rabone
- Chief Operating Officer - Andy Dodman
The professional services departments are:
- Accommodation and Commercial Services - Caryn Masters
- Corporate Information and Computing Services - Geoff Kendall Smith (Interim Director)
- Development, Alumni Relations and Events Office - Miles Stevenson
- Estates and Facilities Management - Keith Lilley
- Finance - Helen Dingle
- Global Engagement - Jo Purves
- HR and Corporate Communications - Tracy Wray
- Research and Innovation Services - Sarah Tindall
- Strategy, Planning and Governance - Tony Strike
- Student Services Department and University Secretary - Andrew West
- Student's Union - Jaki Booth
- The University Library - Anne Horn
- Faculty Directors of Operations - Susan Bridgeford, Malcolm Butler, Valerie Cotter, Michelle Nolan, and Rob Sykes
Professor Shearer West
Provost & Deputy Vice-Chancellor
Professor Shearer West took up the role of Deputy Vice-Chancellor at the University of Sheffield on 1 September 2015.
Working closely with the Vice-Chancellor Professor Sir Keith Burnett, Professor West serves as a member of the University executive team and leads areas of strategic importance to the University in the region, nationally and internationally. She has responsibility for delivering a number of the University's key aims and priorities, working collaboratively with academic and professional colleagues and students to shape a strong future for the University and all those who benefit from its work.
Previously Head of the Humanities Division at the University of Oxford, Professor West is an art historian and the author and editor of nine books and many articles. She has also been Head of the School of Historical Studies at the University of Birmingham and was Director of Research at the Arts and Humanities Research Council.
Chief Financial Officer
Bob is the Chief Financial Officer of the University of Sheffield and is responsible for four Professional Services: Accommodation and Commercial Services, Corporate Information and Computer Services, Estates and Facilities Management, and Finance and Commercial. Bob has a particular emphasis on strategic financial and policy matters and commercial activities and is a director of several University subsidiaries.
He is a Chartered Accountant and qualified with Coopers & Lybrand (now part of PricewaterhouseCoopers) after graduating at Imperial College as a Mechanical Engineer. After several years of management consultancy, he gained a wide range of commercial experience as a Finance Director with both private and public companies. Just before joining the University of Sheffield in 2005, Bob was Finance Director and a member of the senior management team at the international law firm Eversheds LLP.
Bob represents Finance Directors on sector bodies and working groups, including being a member of the Financial Sustainability Steering Group since 2013.
Chief Operating Officer
Andy joined the University in 2004 and was appointed Director of Human Resources on the 1 April 2011. He is responsible for leading the University's staffing and employment strategy and activities, which includes operational HR services, training & development, employee relations and staff health and well-being.
Andy is a member of the University Executive Board. He was educated at the University of Bath (BSc) and the University of Leeds (MBA) and is a Chartered Fellow of the Chartered Institute of Personnel & Development (CIPD).
Director of Accommodation and Commercial Services and UNICUS
Caryn joined the University in 2011 bringing with her 20 years' experience gained in both the private and public sector, within the UK and South Africa.
As Director of Accommodation and Commercial Services, Caryn is responsible for the teams who provide a range of services and facilities to staff, students and visitors across the University, including student accommodation, catering and delivered hospitality, conferences and event management.
In addition, Caryn is a Director of UNICUS, a wholly owned subsidiary company of the University. UNICUS was set up in 2012 to develop a commercial proposition to enhance the offer to the University. UNICUS operates a boutique hotel, a village store for the community, a high end restaurant, a number of retail outlets and a staffing agency.
Geoff Kendall Smith
Interim Director of Corporate Information and Computing Services
Geoff joins the University in January 2017 for a six-month period. He will provide leadership and direction to CiCS as we carry out the recruitment process for a new director.
Geoff has considerable experience in both the public and private sectors. His most recent position was with the University of Leeds where he has been part of the leadership team in the IT department for the past two years, and as interim IT Director from August 2015 to December 2016. Within the higher education sector Geoff has advised Bournemouth University and the Institute of Education on their IT strategies.
Prior to this recent higher education experience Geoff had accumulated over 15 years’ experience with leading consultancies in IT and systems advising a wide range of public and private Sector organisations.
Geoff is a member of a number of professional bodies, including the Institute of Consulting and a senior member of the Society of IT Managers.
Director of Alumni and Donor Relations
Miles joined The University of Sheffield in June 2002 as its first Director of Development to establish an alumni relations and fundraising programme. In 2012 he became Director of Alumni and Donor Relations with responsibility for alumni relations and alumni engagement, mass philanthropic fundraising, the legacy programme and also the University's Events Team which organises graduations and major events.
Prior to Sheffield, Miles spent nine years at the University of Bristol working in their Development and Alumni Relations Offices. Miles was educated at the University of Durham where he took a bachelors degree in History and a masters degree in Mediaeval History, specialising on the crusades.
Miles is married with two children. He is a Governor of the Sheffield High School and is also a trustee of the Sheffield Botanical Gardens.
Director of Estates and Facilities Management
Keith started work as Director of Estates and Facilities Management (EFM) at the University of Sheffield in September 2010.
He started his career with the NHS as a management trainee. Keith has held a number of senior positions, including Director of Facilities at Leeds Teaching Hospitals NHS Trust and latterly at the University of York where he worked as Director of Facilities Management.
EFM is responsible for estates management and maintenance, facilities management, Sport Sheffield, Safety Services, Portering, Cleaning, Transport and Logistics, energy and environment. Keith is passionate about delivering services of the highest quality and best value. Central to this is the need to support our students and ensure that they become our ambassadors for the future.
Keith holds a first degree, is a member of the Chartered Institute of Purchasing and Supply, has an MBA from Warwick University and is a Member of the British Institute of Facilities Management.
Director of Finance
Helen joined the University in 1997 and held a number of different roles within the Finance Department before being appointed Director of Finance in 2012. Prior to joining the University she held a number of roles in further education and the private sector.
Finance are responsible for developing and implementing dynamic and future focussed financial strategies to support the University's aims, whilst maintaining sound financial oversight and administration in managing the University's financial affairs.
Helen is a member of the Chartered Institute of Management Accountants and has an MBA from the University of Sheffield. She also has a non-executive role with Sheffield Money.
Director, Global Engagement
Jo joined the University in November 2013 and leads the University's global engagement activities supported by three teams; International Recruitment, International Partnerships and Global Opportunities and Exchanges. Jo also works closely with academic and professional services colleagues across the University to further enhance our position as a truly global university in all aspects of activity.
Prior to coming to Sheffield, Jo started her career in TV and PR in London, but moved into international higher education and has a 17 year background in working internationally at Durham and Northumbria universities, including market analysis, developing transnational education partnerships and working with government sponsors. She is a regular member of BIS, UCAS and UUK committees and working groups.
Director of HR and Corporate Communications
Tracy joined the University in 2011 and was appointed HR and Corporate Communications Director on 1 May 2016. She is responsible for the operational leadership of the HR function and leads the Corporate Communication department which covers all Media & PR, Digital/Social, Marketing and Internal Communications.
Tracy works closely with the senior leadership team to drive reputation and engagement in a global market.
Tracy is a Fellow of the Chartered Institute of Personnel & Development (CIPD).
Director of Research and Innovation Services
Sarah has led the Research and Innovation Services function since 2008. In this role she leads teams who work in partnership with faculties to nurture and develop the research environment to secure research income, develop research relationships across, and outside, the University and to extend the impact of research and commercialise ideas. It is a University-wide role that includes enhancing doctoral student provision and early career researcher professional development.
Sarah contributes to broader University-wide strategy and policy development. She also represents the University in the UK HEI environment, drawing on her multi-disciplinary background working in medicine, dentistry and health, learning and teaching, managing policy and interfaces with external partners, and her significant experience around research income, outputs and impact.
Sarah leads on projects and initiatives across a number of universities and is active within the sector in encouraging and developing aspiring leaders.
Director of Strategy, Planning and Change
Tony was appointed in 2012 to co-ordinate or direct Strategy and to plan to implement the innovation required to ensure shared goals are achieved. Responsible for University-wide planning, including business intelligence, institutional research, coordinating submissions and reports to government, contributing to HE policy debates and acting as a focal point for a portfolio of projects to enhance performance and outcomes.
Before his current role he was Director of Strategy, Planning and Governance/University Secretary at the University of Southampton. Prior to that Tony was Human Resources Director at Portsmouth Hospitals until 1998 and then with the University of Southampton until 2008.
Tony is Chair of the Russell Group Directors of Strategy and Planning (representing 24 leading research intensive universities) and a member of the national executive committee of the Higher Education Strategic Planners Association (HESPA), co-chair of a Higher Education Policy Network in Sheffield and an associate member of the Sheffield Centre for the Study of Higher Education.
Student Services Department and University Secretary
Andrew has a broad remit with responsibility for Student Services - this is a wide scope covering the student journey including student recruitment, admissions, registry, student administration, learning and teaching support and a broad range of student support services.
Andrew is a past Chair of AMOSSHE – the professional association for Student Services in the UK, and a former Vice-Chair of AUA. Andrew has also served as member of the Executive of IASAS, a global professional organisation for student services, and as a member of the governing Council of Westcott House, Cambridge. From Summer 2016, Andrew will be a member of the Board of Trustees of AUA.
In the role of University Secretary, Andrew provides advice and support to the University's Council and governance structure, working closely with the University Executive Board and acting as Secretary to the Council and to the Senate
Chief Executive, Student's Union
Jaki joined Sheffield Students’ Union in 2014 having worked in Chief Executive roles for over 25 years, mostly in Higher Education Students’ Unions in various midlands Universities and most recently for 5 years at Southampton Students’ Union. She was also General Manager at mac; one of the Midlands’ leading arts centres.
As Chief Executive of the Students’ Union Jaki reports to the Trustee Board and works with colleagues to support the aspirations of our student members for their organisation. She loves the possibilities and variety of working in Students’ Unions and is especially proud to now work at the UK’s top Students’ Unions regularly placed first for student satisfaction by our students.
Jaki is something of a volunteer and networking junky, having been a trustee and chair of a number of arts organisations, active within her own professional network and now an external trustee on the Girlguiding UK Board.
Director of Library Services and University Librarian
Anne joined the University as Director of Library Services and University Librarian in March 2015.
Faculty Director of Operations for Medicine, Dentistry, and Health
Susan joined the University in 2008 from the University of Strathclyde following a 15 year career in HE including senior management roles in the Faculties of Engineering and Arts and Social Sciences and a stint supporting the University Executive Board.
Susan’s role involves responsibility for Estates and Facilities, strategy and budget management, leadership of projects at Faculty and University level and providing leadership for professional services across the Faculty. Susan chairs the Faculty Excellence Through Inclusion Committee and is a Trustee with the Sheffield Womens Counselling and Therapy Service.
Susan studied French and German to Masters level at the University of Aberdeen and later obtained an MBA from the University of Strathclyde.
Faculty Director of Operations for Engineering
Malcolm became Faculty Director of Operarions for the Faculty of Engineering in August 2008, prior to this he had spent eleven years working across the UK and Europe for British Steel/Corus (now Tata Steel) in a variety of posts where he started as a researcher, became the Head of a Technical Services department with 39 staff, and went on then to the direction and management of a £9Mpa R&D programme. Following this his keen interest in innovation and technology exploitation led to the job of Polymer Centre as Manager.
Malcolm is a senior member of the University-wide professional services, and his role is to work across the University and within the Faculty, to ensure both the strategic and operational development of the Faculty. The primary role of the post is to support the FPVC who has fully devolved accountability for the leadership and management of the Faculty. Malcolm is responsible for all operational aspects of the Faculty operational infrastructure, organisational development and leadership of (administrative and technical) professional services.
The faculty has now doubled their student numbers to more than 5,000 and our research awards by over 50% whilst improving quality of research and teaching; this gives an annual turnover in excess of £129m and there are 900 staff. As part of this growth a key part of Malcolm's role has been around a £154m investment in estates on two new buildings and a major (12,000m2) refurbishment programme. The £20m Pam Liversidge Building (opened January 2014), the £86m Diamond building (opened September 2015) and the £54m Engineering Heartspace refurbishment which has just commenced preliminary works.
Faculty Director of Operations for Arts and Humanities
Valerie Cotter joined the University in 2008 after more than twenty years of working in local and national government in a diverse number of roles which shared a strong focus on diversity, inclusion and excellent service delivery. As Director of Operations for Arts and Humanities, Valerie leads professional staff in supporting the delivery of the Faculty's academic strategy. She is a member of the Faculty Executive Board as well as being active in the Faculty's Learning and Teaching and Research and Innovation Commmittees.
As well as leading Faculty level projects, Valerie's current University roles include membership of the Student Systems Programme Board, Business Continuity Operations Group, the Sheffield Professional Steering Group and the Public Realm PEG. She is also an active member of the National Network of Faculty and College Directors and Secretaries.
Faculty Director of Operations for Science
Michelle joined the University of Sheffield as Faculty Director of Operations in 2014, prior to which she spent five years as Head of Professional Services at Sheffield Hallam University. Michelle has extensive experience of working in the higher education sector having held a variety of roles covering the areas of academic administration, examinations, registry services, student services, planning and knowledge transfer.
Michelle’s role is to support the Faculty Pro Vice Chancellor with both the strategic and operational development of the Faculty and to ensure the effective running of one of the largest science faculties in the UK. The Faculty of Science provides a home for seven of the University’s departments spanning the life sciences and physical sciences.
Michelle holds a BSc in Chemistry and Chemical Technology and an MBA, both from Bradford University.
Faculty Director of Operations for Social Sciences
Rob joined the University in 1996 and was appointed to the role of Faculty Director of Operations in summer 2008, and in that role supports the development and delivery of an ambitious strategy to establish the Faculty as one of the best in Europe. He is also involved in wider University activity via membership of the UEB-sub Group on Student Numbers and Fees, Costing and Pricing Steering Group, Senate and Council.
Rob’s previous roles include working in postgraduate student admissions, progression and examination, scholarships, research support and research management. Key achievements during this latter period include playing a lead role in the implementation of Full Economic Costing and in the University's RAE2008 submission, during which Rob was seconded to both the HEFCE and the EPSRC, was an invited member of Research Council UK Consultation Group, and was elected non executive Director of the Association of Research Managers and Administrators (ARMA).