Applicant FAQs - Logging On

• I didn’t create an account, I just started applying for a vacancy. How do I log back in now?
• I can’t remember the password I created, how do I request a new one?
• I am using the log-in details that were emailed to me but the system says they are invalid.
• I can’t remember my username/I’ve deleted the email your system sent me, how do I find out my username?

I didn’t create an account, I just started applying for a vacancy. How do I log back in now?

If you didn’t create an account the recruitment system will have created one on your behalf to allow your information to be saved. The log-in details will have been sent to the email address you entered when began your application. You will be asked to change the system generated password to one of your choosing the first time you log in.

 

I can’t remember the password I created, how do I request a new one?

From the University’s Jobs web page at www.shef.ac.uk/jobs click on the Log In link in the Your Account box on the right of the screen. On the Log In screen click on the Password Forgotten hyperlink. You will be asked to enter your username and your email address to allow the system to email you a new password. The email address you enter here must match the one on your account for personal security reasons. The new password usually arrives within a few minutes.

 

I am using the log-in details that were emailed to me but the system says they are invalid.

The log-in fields are case sensitive so you must enter the details exactly as they are displayed in the email you received. It is easiest to copy and paste the details from the email.

 

I can’t remember my username/I’ve deleted the email your system sent me, how do I find out my username?

Please email Jobs@sheffield.ac.uk and we will assist you. Please note that support is provided 9am to 5pm, Monday to Friday, excluding UK public holidays.