Policies and Procedures
Advertising Policy
Provides details of how we manage advertising, sponsorship and promotions in the student residences and retail outlets.
Advertising Policy
Allocation Policy
Find out how we allocate University accommodation to students in a fair and appropriate manner.
Allocation Policy
Complaints Procedure
This procedure explains:
- How to make a complaint
- How you can expect us to deal with it
- What you can do if you are unhappy with our response
Our Customer Charter
Find out more about our Customer Charter.
Maintenance reporting and response guidelines
Full details of maintenance response times and how to report maintenance issues.
Residences Room Booking Policy
This policy contains information about the availability and booking of meeting/function rooms within the residences facilities.
Responsible Drinking Policy
This policy outlines how ACS is committed to promoting sensible drinking in our bars.
Smoke-Free Policy
This policy outlines ACS's commitment to being a smoke-free organisation.
Snow and Ice Policy
Get details of how we manage adverse weather conditions.
Snow and Ice Policy
Under 18´s Policy
Get information about our responsibilities to students living in University accommodation whose 18th birthday falls after the first day of the Residence Contract.
Under 18´s Policy
Universities UK (UUK) Codes of Practice
Find out how we comply with the UUK Codes in managing our student accommodation.