Policies and procedures

Our policies

Click on the links below to view and download the policies as PDFs.

• Responsible drinking policy
• Advertising policy
• Lettings policy 2020/21
• Maintenance response time policy
• Room booking policy
• Smoke free policy
• Under 18's policy
• Customer charter
• Accommodation code of practice 
• Residential complaints procedure
• Residents contract 2019/20
• Residents contract 2020/21
• Erasmus and study abroad policy
• Accommodation Guarantee 2020/21

Accommodation code of practice

University owned accommodation

All University-owned single student residences comply with the regulations set by the Universities (UUK) Code of Practice for the Management of Student Housing. This Code ensures that residents benefit from clear policies and procedures relating to the following:

• Health and Safety
• Maintenance and repairs
• Landlord and tenant relationship
• Student welfare
• Antisocial behaviour and disciplinary procedures
• Environmental Quality