Policies and procedures

Our policies

Click on the links below to view and download the policies as PDFs.

• Responsible drinking policy
• Advertising policy
• Lettings policy 2019/20
• Maintenance response time policy
• Room booking policy
• Smoke free policy
• Under 18's policy
• Customer charter
• Accommodation code of practice 
• Residential complaints procedure
• Residents contract
• Erasmus and study abroad policy

Accommodation code of practice

University owned accommodation

All University-owned single student residences comply with the regulations set by the Universities (UUK) Code of Practice for the Management of Student Housing. This Code ensures that residents benefit from clear policies and procedures relating to the following:

• Health and Safety
• Maintenance and repairs
• Landlord and tenant relationship
• Student welfare
• Antisocial behaviour and disciplinary procedures
• Environmental Quality