How we support you

Group of students

As a student at the University of Sheffield, you will be entitled to access all the opportunities and resources open to any other student. This page offers highlights of some of these resources you will be able to access.

You will be entitled to:

  • support with your study skills
  • access to a world of academic resources via the Library
  • representation in the Students’ Union
  • opportunities to get involved with a huge range of activities.

Student support within the department

The Student Support and Welfare team are based within the department and provide specialist support and guidance for DLL students. Some of the areas they are able to assist you with include:

  • Meeting deadlines, extension requests & managing unforeseen circumstancesImage of Luminous
  • Referral to University support
  • Planning workload
  • Personal worries or stress
  • Sickness, absence & compassionate leave
  • Disability support
  • Referrals to sources of financial advice
  • Understanding results
  • Taking time out from University

If you do need any help or advice with any of these matters, the earlier you make contact, the more we will be able to do to help. So please don’t hesitate to get in touch on:

You could also contact us personally:

Other support you can access

Disabilities, Dyslexia, Health and Additional Support

If you have an impairment or condition which has a substantial and long-term adverse effect on your ability to carry out day-to-day activities, then you may be eligible for disability support. Visit to find out more about the support you may be entitled to.

We also have a Disability Liaison within the Department who supports all our students and liaises with the central support department. Your Disability Liaison is Maria Baldam. Contact Maria at or on 0114 222 7023.

Specialist Support

The University offers specialist support to a number of different student groups, including:

Mature students:

Students from care:

Local/commuter students:

Study skills

If you would like support for your study skills, there are several options open to you:

  • You can attend the Language and Study Skills support sessions run for our students by the English Language Teaching Centre - you can get more information about these sessions on their website or via your Personal Tutor or the Student Support and Welfare Team
  • You can visit 301, the Student Skills Development Centre, at 301 Glossop Road, and via the 301 website:
  • Finally, there is TASH, The Academic Skills Hub, an online resource pointing you towards further sources of support for making the most of your study skills:

Sheffield Mentors Scheme

A mentor is someone who is:

  • A friendly face
  • Keen to help their new students settle in to their new environment
  • Willing to answer questions or direct to the most appropriate source of advice
  • Available to meet from time to time

For further information about the mentoring scheme:

Library resources

Image of libraryBeing a University student means having access to a fantastic range of Library resources. You can learn more about them, and how to find the resources most relevant to your studies, through the Library’s web pages:


Image of MOLEGetting familiar with the University’s Virtual Learning Environment, MOLE, is essential, because many of the resources you will need to use throughout your studies will be accessible through it or hosted within it. You can learn more about MOLE on the CiCS support pages:

Fun activities

Image of foodBeing at University is much more than studying. There is a wealth of activities with which you can get involved, from volunteering to trying bellydancing or getting involved in local politics. You can find information about these opportunities from the Students Union:


Image of supportFinally, you can also draw on the Student Services Information Desk website, which very clearly and helpfully outlines different support mechanisms open to you:

More information is given on the “Student Support” pages in the Department for Lifelong Learning Virtual Office on MOLE, which can be accessed by registered students.