Problems with Student Visa applications
Students experiencing problems with their Student Visa application can follow the advice below.
My visa has been refused
1. Contact International Student Support, Advice & Compliance (ISSAC) by live chat:
2. You can ask for the decision of your visa application to be reviewed by the Home Office by applying for an administrative review.
Apply for an administrative review online
3. Where you don’t meet the grounds for submitting an administrative review, you can apply for a new visa.
To make a new visa application:
- You must obtain a new CAS from the University.
- We will check your final evidence relating to the refusal and issue you a new CAS only if this meets UKVI requirements.
We recommend that you contact ISSAC in person with your decision letter for advice on the above processes and information on how visa refusals will affect your registration.
Contact ISSAC by live chat:
My visa has been rejected as invalid
Where your visa is still valid at the time of receiving your visa decision letter and you meet the Student visa requirements, you may be able to submit a new visa application. Contact ISSAC in person with your decision letter.
Where your visa has expired by the time you receive the decision letter or you are unable to submit a new visa application before your current visa expires, contact ISSAC.
Where you require information on how your visa rejection will affect your registration, contact ISSAC.
Contact ISSAC by live chat:
My visa has been issued with incorrect conditions or incorrect expiry date
1. How to check your visa
To check whether your visa has been issued correctly you need to check the visa decision email/letter and register for your eVisa (where applicable). If an agent or a solicitor applied for the visa on your behalf, it is important that you ask them to forward any decision letters or emails to you.
If you’re studying for longer than six months you need to check the details of your eVisa. Information on registering for an eVisa is available here:
Create a UKVI account to get access to your eVisa
If you’re studying for less than six months and received a visa vignette (sticker in your passport) then you need to check this instead.
If you entered the UK as a visitor using an Electronic Travel Authorisation (ETA) then your Visit permission will be valid for six months from the date of entry and you will not receive a formal visa document to check.
2. Checking your visa expiry date
You should check your visa expiry date and make sure that you have been granted the full visa duration.
Check that your Student visa expiry date is correct
Where your visa has been issued with incorrect conditions (eg working hours, type of work allowed) or an incorrect expiry date you must contact ISSAC immediately for advice.
Contact ISSAC by live chat:
2. How to correct the error
If you have a Student eVisa you can report the error to UKVI by completing an online form:
If you receive a vignette (sticker in your passport) that covers the full length of the visa instead of getting an eVisa) then there is a different way to correct any errors.
- If you applied for your visa overseas you must contact the visa application centre that you applied to immediately to ask for it to be corrected. You should do this before you travel to the UK.
- If you travel to the UK before getting the correction, you will need to contact ISSAC as soon as possible. We can then provide you with instructions on how to get this corrected.
3. Update the University
If you report a visa error and this is corrected by UKVI you must provide a copy of your updated visa to the University to update your student record.