Student Support Services department
An overview of the student support teams and services in the department.
Overview
Student Support Services provides a range of support services that aim to:
- look after student health and wellbeing
- enhance students' opportunities for success
- help students make the most of their time at university
- contribute positively to the quality of the student experience
- support recruitment, progression and retention.
We also provide a full range of student administration services and place for general student-related enquiries.
Our services
Student Support Services draws together the following teams:
Student Mental Health, Counselling and Therapies Service
A central point of triage to help students navigate their support options and agree on a tailored plan of psychological support.
- 1 Claremont Crescent, Sheffield S10 2TA
- +44 114 222 4134
- mentalhealthcounselling@sheffield.ac.uk
Disability and Dyslexia Support Service (DDSS)
Support for students who have a disability, long-term mental health or medical condition, or specific learning difficulty.
- The Hillsborough Centre, Alfred Denny Building, Western Bank, Sheffield S10 2TN
- +44 114 2221303
- disability.info@sheffield.ac.uk
University Health Service (UHS)
Full NHS GP service to all University of Sheffield students living in the city and their dependants. Additional services include asthma, diabetes, sexual health (including contraception, cervical cancer screening and screening for infection) and eating disorder clinics.
- University Health Service
- 53 Gell Street, Sheffield S3 7QP
- +44 114 222 2100
- sheccg.universityhealthservice@nhs.net
Student Administration Service (SAS)
SAS deals with registration, student records, tuition fees, funding and financial support, examinations and results, progress and student attendance, and appeals, complaints and conduct.
Student Services Information Desk (SSiD)
SSiD is the University’s one-stop-shop for general student-related enquiries. If they can’t answer your question they can direct you to someone who can.
Student Services Information Desk
Student Experience and Support (SES)
SES provides services to support students, including
- welfare and wellbeing
- advice for international students
- multi-faith chaplaincy
- equality, diversity and inclusion.
Customer and Digital Experience Service
This consists of three cross-cutting teams who offer a range of services to help colleagues improve the experiences of their customers during the lifetime of their relationship with University of Sheffield.
Sport Sheffield
Sport Sheffield is the department responsible for all aspects of sport and physical activity at the University, including all sports facilities, programmes and associated services for our students, staff and the local community.
The support we offer
Mental health
If students need support for their mental health and wellbeing during their studies, they can register for a triage appointment with our Student Mental Health, Counselling and Therapies Service.
Welfare and wellbeing
Our Welfare and Wellbeing team provides mentoring for students. Our team also provides support for students experiencing significant difficulties such as bereavement, serious ill health, bullying or sexual violence, harassment or abuse.
Our Student Wellbeing Service helps students manage their wellbeing and succeed at university.
Disability and dyslexia support
We offer support for students who have a disability, long-term mental health or medical condition, or specific learning difficulty through our Disability and Dyslexia Support Service (DDSS).
Physical health
All students and their dependants living in the city can access our University Health Service, which provides a full NHS GP service. Additional services include asthma, diabetes, eating disorder and sexual health clinics.
Religion and belief
Our chaplaincy centre provides care and support to people of all faiths and none.
Administration
Our Student Administration Service looks after areas such as registration, student records, examinations and results, progress and attendance, appeals, complaints and conduct, and fees and funding.
General enquiries
If students have general enquiries they can go to our Student Services Information Desk (SSiD).
Student Support Committee
Our Student Support Committee meets four times a year in September, November, February and June to ensure that our support services are:
- aligned with our University vision
- in support of academic objectives
- well-positioned in relation to the broader higher education environment
The committee is chaired by the Deputy Vice President for Student Experience.