Contact us

If you can’t find the information you need on the website, or have further queries, you can contact the International Student Support, Advice & Compliance (ISSAC) Team.


What we do

The ISSAC team provides advice on a range of UK student-related immigration matters to prospective, current and former students of the University of Sheffield. These include:

  • What type of visa you will need to study with us
  • How to apply for a Student visa and visas for Dependants of Student visa holders
  • Visas for short-term study
  • What to do if your visa is refused
  • Your rights and responsibilities as a visa holder
  • Lost passports and visas
  • Changes of student status and how they may affect your visa
  • Graduate visa

Terms and conditions of our service

Before contacting the ISSAC Team for advice and sharing any information with us, please ensure that you have read and understood the terms and conditions of our service.

Statement on Immigration Advice & University Responsibilities

University’s responsibilities as a Student Visa sponsor

As employees of the University of Sheffield, staff in the ISSAC Team are also subject to these responsibilities. You should read the following statement carefully before attending any appointment, or providing any information to ISSAC:

Statement on Immigration Advice (PDF, 188kB)

Contact us

If you are a student requiring emergency support, contact security on +44 114 222 4444. You can also find a range of support options and information here.

Complete our webform and we will guide you to the information you require. If you still need to speak to a member of our team you will be given the option to contact us via livechat or email. 

(Due to browser compatibility, this form may not function correctly if you attempt to fill it in more than once. If you need to restart the form and it does not restart correctly, try to open it in an incognito/private window, or clear your cookies before retrying. If possible, we recommend using Chrome browser to view the form)

Visit us in person:

Visit the former Student Jobshop (next to SSiD), Level 3, Students’ Union Building.

Opening hours

  • Monday 10:00 - 12:30*, 13:30 - 16:30**
  • Tuesday 9:30 - 12:30*, 13:30 - 16:30**
  • Wednesday 10:00 - 12:30*, 13:30 - 16:30**
  • Thursday 9:30 - 12:30*, 13:30 - 16:30**
  • Friday 10:00 - 12:30*, 13:30 - 16:30**

* Last student will be seen at 12.15pm

** Last student will be seen at 4.15pm

Phone us:

  • +44 114 222 9679

ISSAC aim to be available to take telephone calls Monday to Friday 9:30 - 16:30. If there is no one available when you call, leave a message which includes your:

  • Student registration or applicant number (if you have one)
  • Name
  • Date of birth 

We will then get back to you as soon as possible.

Tips on using our service

You can get in touch with us whichever way you prefer; in person, email (webform), live chat or phone.

We will assess your query and then offer appropriate support to you. In more complex or detailed cases we may offer you a remote appointment after assessing your query.

We do not routinely offer face-to-face appointments for checking visa applications but you can refer to our webpages for in-depth guides. Alternatively, you can contact us through live chat or email (webform) so that we can discuss your query.

Note that we may not be able to resolve queries that you make on behalf of someone else, or that someone else makes on your behalf and we may only be able to provide you with general information in these situations. If we cannot deal with your query by telephone, you will be asked to use our email web form to allow us to identify the best response for your needs.

Our team

Advice and support



David Barrott                

Immigration Advice Manager

Fang Zheng 

Immigration Advice Manager 

Tamara Francis

Immigration Advice Manager

Sarah Woods

Immigration Advice Manager

Matthew Wong

Immigration Senior Adviser

Samantha Jenkinson

Immigration Senior Adviser 

Erin Grassie Student Experience and Support Assistant




Charlie Eason

Immigration Compliance Manager 

Charlotte Cherrill

Immigration Compliance Manager 

Maddy Corr

Immigration Compliance Adviser

Clerical support



Iuri Montenegro

Compliance Student Support Assistant