Contact us

If you can’t find the information you need on the website, or have further queries, you can contact the International Student Support, Advice & Compliance (ISSAC) team.


Terms and conditions of our service

Before contacting the ISSAC team for advice and sharing any information with us, ensure that you have read and understood the terms and conditions of our service.

Our team

You can find details of our team, and the help you can get from us, on the following page:

Please note that we are the ISSAC Team at the University of Sheffield. We are not the Sheffield Student Team at UK Visas and Immigration (UKVI). Using the contact details on this page will not put you in touch with the Sheffield Student Team.

Contact us

In person:

Visit the former Student Jobshop (next to SSiD), Level 3, Students’ Union Building. No appointment needed.

Opening hours

  • Monday, Wednesday, Friday: 10:00 - 16:30
  • Tuesday, Thursday: 9:30 - 16:30
  • We are closed daily for lunch from 12:30pm - 13:30pm (the last student will be seen at 12:15pm)
  • In the afternoons, the last student will be seen at 4:15pm.

On Wednesday afternoons we host a specialist 'Wednesday Work’ visa drop in. We suggest that students with post-study work visa questions come at this time if possible. 

Live chat

Chat with us

Monday - Friday, 10am - 12pm and 2pm - 4pm

Using live chat is the quickest way for your query to be dealt with. Contact us during the above times. If you click on the live chat link outside these hours, you can send us a message and we will aim to respond to you within five working days.

Phone us:

  • +44 114 222 9679

ISSAC aim to be available to take telephone calls Monday to Friday between 10am - 12pm and 2pm - 4pm.


Help us to improve our services by completing our feedback form.