Contact Us

If you can’t find the information you need on the website, or have further queries, you can contact the International Student Support Team.


Contact details

Before contacting International Student Support for advice and sharing information with us, please ensure that you understand the University’s responsibilities as a Student Visa Sponsor. As employees of the University of Sheffield, staff in the International Student Support Team are also subject to these responsibilities. Before attending an appointment with International Student Support, you will be asked to read the following statement:

Statement on Immigration Advice

The University's responsibilities as a Student Visa Sponsor

In person:

Visit Student Support and Guidance, Level 6, Student's Union Building (office currently closed).

By email:

Email International Student Support

By live chat:

Chat now

International Student Support aim to be available for live chat at the following times:

  • Mondays 10:00-12:00 & 14:00-16:00
  • Wednesdays 10:00-12:00 & 14:00-16:00
  • Fridays 10:00-12:00 & 14:00-16:00

By phone:

+44 114 2229679

We suggest using our telephone service for the following activities:

  • Booking appointments on the visa extension scheme, immigration advice sessions and other appointments with International Student Support.
  • General questions about where to find information on our webpages.

We may not be able to resolve the following types of query by telephone:

  • Queries you make on behalf of someone else, or that someone else makes on your behalf.
  • Complex or detailed questions about your visa or immigration case.
  • Queries where you are requesting information from us about your student record or your case.

If we cannot deal with your query by telephone, you will be asked to re-send your query by email using the online web form. 

Online web form

If your query is more complex, we might refer you to an immigration advice session with a specialised Immigration Adviser.

Immigration Advice Session

If you wish to use the visa extension scheme, please book a visa extension scheme appointment.

Visa extension scheme

Our team

Immigration Advice



David Barrott                

Senior International Student Adviser                                                                       

Tamara Francis

Senior International Student Adviser

Fang Zheng

International Student Adviser

Akash Sehdev

Assistant International Student Adviser

Matthew Wong

International Student Adviser

Immigration Clerical Support



Robert Bennett

International Student Support Assistant

Emily Readman

International Student Support Assistant

Immigration Policy and Support



Charlie Eason

Points Based System (PBS) Policy and Support Officer

Charlotte Cherrill

Points Based System (PBS) Policy and Support Officer

Maddy Corr

Points Based System (PBS) Policy and Support Assistant