Customer care policy

We aim to meet your needs with efficiency, effectiveness, fairness and courtesy by:

  • Providing a friendly service, showing respect and sensitivity
  • Treating you fairly, demonstrating our commitment to equality and diversity
  • Recognising and responding to your particular needs
  • Dealing with your requests and enquiries accurately, promptly and efficiently
  • Respecting your confidentiality
  • Making effective referrals to other teams or departments
  • Offering an explanation if we can't answer your request/enquiry
  • Making effective use of IT and web services
  • Establishing service standards and monitoring our performance
  • Continuing to develop our teams' expertise and skills
  • Welcoming your feedback

We want a pleasant and safe environment at our service points:

  • Please note that we may not be able to help you if your behaviour is inappropriate, abusive or threatening

More information about customer care is available on the Student Services Department webpages:

Enhancement and evaluation in Student Services