Appeals and complaints (for current students)

Advice on how to make informal or formal complaints about the delivery or quality of services received, or the delivery or quality of teaching, tutorial support, supervisory provision or any other matters relating to your programme of study.

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Our Commitment

We encourage all students to read the Our Commitment partnership document, which sets out the expectations of both the University and of students in order to help ensure the best learning experience.

Complaints

For informal or formal complaints about the delivery and quality of services received, or about the delivery and quality of teaching, tutorial support,  supervisory provision or any other matters relating to a programme of study.

How to make a complaint

View the complaints procedure


Specific complaints and appeals policies

Use the links below for and appeals relating to specific queries.

Academic appeals

Industrial action

Library appeals

Student progress appeals

Disciplinary appeals

Fitness to practise appeals

Harassment and bullying

External review


Download complaints forms

Complaints form (Word, 211kb)

Complaints form (PDF, 162kb)

Information for students submitting a complaint (PDF, 497kb)

Case review request form (Word, 71kb)

Case review request form (PDF, 94kb)

There are separate procedures for admissions complaints and appeals for prospective students applying to study at the University.

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