Policies and documents

You can view policies and documents applying to our courses and services by clicking the links below.

Policies and procedures photo
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Student Code of Conduct

Complaints and appeals procedure (Applicants)

Complaints and appeals procedure (Current Students)

Terms and Conditions for full-time ELTC courses

Terms and Conditions upon Acceptance of an Offer

Tuition fee refund policy

Data protection for applicants, current students and former students

Data protection for staff

Privacy Notice for Free English Class volunteers

Health and safety policy (PDF, 402KB)

Incident management

Equality, diversity and inclusion policy for students

Equality, diversity and inclusion policy for staff

Under 18s policies

University safeguarding policy

Prevent policy

Related information

A global reputation

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