Joanne Coster BA, MSc
Health Services Research
School of Health and Related Research (ScHARR)
University of Sheffield
Regent Court, 30 Regent Street
Sheffield S1 4DA
Tel: (+44) (0)114 222 0854
Fax: (+44) (0)114 222 0749
I joined ScHARR in 2003 as a Research Associate and project managed the Record REview for Safety and Quality (RReSQ) study, which developed the Structured Judgement mortality casenote review method. I have also worked on a number of research studies that evaluated emergency and urgent care policies and services for the Department of Health.
I am currently a co-investigator on a 5 year NIHR Programme Grant to develop new ways of measuring the quality and performance of ambulance service care (PhOEBE project), with specific responsibility for leading the data linking workstream. I am also undertaking a PhD that is aligned to the PhOEBE project and am a co-investigator on the VAN project I am also the Information Governance Lead for the Health Services Research Section within ScHARR.
My research interests are in emergency, prehospital and urgent health care systems, evaluation of new and existing services, quality and safety of care, performance measurement methods, research using linked datasets and policy research.
I act as a personal tutor for postgraduate students, supervise and examin dissertation projects. I was previously the Deputy Director for the MSc in Clinical Research and also led the dissertation module.
- Former chair of the Society of Social Medicine’s Early Career Researchers’ sub-committee (2013)
- PhOEBE (Outcomes and processes valued by 999 ambulance users)
- PhD, supervised by Professor Nicholl and Professor O’Cathain
- VAN (Variation in Ambulance Non-conveyance)
- Evaluation of the NHS England Ambulance Response Programme
For a full list of publications please see here
- ‘Clinically unnecessary’ use of emergency and urgent care: A realist review of patients' decision making. Health Expectations, 23(1), 19-40. View this article in WRRO
- Developing new ways of measuring the quality and impact of ambulance service care: the PhOEBE mixed-methods research programme. Programme Grants for Applied Research, 7(3). View this article in WRRO
- Outcomes for patients who contact the emergency ambulance service and are not transported to the Emergency Department: a data linkage study. Prehospital Emergency Care, 1-27. View this article in WRRO
- Impact of the new medical examiner role on patient safety. BMJ, 363. View this article in WRRO
- Prioritizing novel and existing ambulance performance measures through expert and lay consensus: A three‐stage multimethod consensus study. Health Expectations, 21(1), 249-260. View this article in WRRO
- Why Do People Choose Emergency and Urgent Care Services? A Rapid Review Utilizing a Systematic Literature Search and Narrative Synthesis. Academic Emergency Medicine, 24(9), 1137-1149. View this article in WRRO
- A coproduced patient and public event: An approach to developing and prioritizing ambulance performance measures. Health Expectations. View this article in WRRO
- What evidence is there on the effectiveness of different models of delivering urgent care? A rapid review. Health Services and Delivery Research, 3(43).
- A structured judgement method to enhance mortality case note review: development and evaluation.. BMJ Qual Saf, 22(12), 1032-1040. View this article in WRRO
- The appropriateness of, and compliance with, telephone triage decisions: A systematic review and narrative synthesis. Journal of Advanced Nursing, 68(12), 2610-2621.
- Implications of England's Four-Hour Target for Quality of Care and Resource Use in the Emergency Department. ANNALS OF EMERGENCY MEDICINE, 60(6), 699-706.
- Do walk-in centres for commuters work? A mixed methods evaluation.. The British journal of general practice : the journal of the Royal College of General Practitioners, 59(569).
- User satisfaction with commuter walk-in centres. BRIT J GEN PRACT, 59(569), 940-942.
- Understanding variation in ambulance service non-conveyance rates: a mixed methods study. Health Services and Delivery Research, 6(19), 1-192. View this article in WRRO