External Review

Purpose

The Office of the Independent Adjudicator for Higher Education (OIA) runs an independent scheme to review student complaints. The University of Sheffield is a member of this scheme. If the student is unhappy with the outcome they may be able to ask the OIA to review their case. Information about making a complaint to the OIA, what it can and cannot look at, and what it can do to put things right is available on the OIA website (see below).

Process

Once all internal procedures have been exhausted, the University will issue you with a Completion of Procedures Letter. As soon as you are in possession of this letter, you may submit your complaint to the OIA via a Complaint Form (which must be received by the OIA within 12 months of the date of the Completion of Procedures Letter). As part of your considerations as to whether you wish to make a complaint to the OIA you may wish to consider any factors which make it particularly important for you to bring the complaint promptly such as: deadlines for completing the course, the course or module being discontinued, or the remedy you are seeking will be impossible to implement after a certain date.

Advice for Students

The Student Advice Centre can advise a student on this process.

The Office of the Independent Adjudicator Website

Online Form