Decision Making and Safety in Emergency Care Transitions
NETSCC, Health Services and Delivery Research Programme (NIHR HS & DR) (link)
A significant increase in demand for emergency care over the last decade has led to a number of changes in the way pre-hospital emergency care is delivered. These changes include the introduction of new staff roles within ambulance services and an increase in the options for patient care. Delivery of care involves multiple decisions that are made within challenging circumstances for staff and service users. This study aims to identify areas of high risk regarding decision making about service user options.
- Map the emergency care system in a sample of Ambulance Services.
- Conduct an ethnographic investigation of factors influencing decision making by ambulance service staff.
- Feedback of study findings to participating ambulance services and stakeholders.
An organisational case study approach will use a range of qualitative methods to explore influences on safe decision making during key emergency care transitions.
- Interviews with key members of staff at participating Ambulance Services.
- Ethnographic methods (observation, interviews, diaries) involving operational Ambulance Service staff.
- Focus groups with operational Ambulance Service staff.
- Focus groups with service users.
- Feedback workshops.
The study was completed on 31st October 2013.
[Project report] O'Hara R, Johnson M, Hirst E, Weyman A, Shaw D, Mortimer P, et al.A qualitative study of decision-making and safety in ambulance service transitions. Health Serv Deliv Res 2014;2(56) (link)
O'Hara R, Johnson M, Siriwardena AN, et al. A qualitative study of system influences on paramedic decision making: care transitions and patient safety. J Health Serv Res Policy 2015; 20(1S). (link)
Project Management Team
Dr Rachel O'Hara (Principal Investigator) Email: email@example.com Tel: 0114 2220680
Ms Maxine Johnson (Research Fellow) Email: firstname.lastname@example.org Tel: 0114 2220850
Mrs Sue Wilson (Project Administrator) Email: email@example.com Tel: 0114 2220776
Prof. Suzanne Mason, ScHARR
Ms Janette Turner, ScHARR
Mrs Enid Hirst, Public & Patient Representative
Prof. Niro Sirwardena, University of Lincoln
Prof. Tom Quinn, University of Surrey
Mrs Jane Shewan, Yorkshire Ambulance Service
Dr Andrew Weyman, University of Bath