11 September 2018

Student IT support

Our IT Services department offers support to students for all University IT equipment and resources as well as issues with their personal IT devices.

Student working at a computer

The service is where students can come for face to face support from our staff.

We provide help with all University IT services, including but not limited to printing, managed desktop, use of student computers and account issues.

We also provide first-line support for issues with students’ personal devices. We will help and resolve issues with software, including downloading and installation of software and malware/virus infections. We will also diagnose and advise on hardware issues.

We will attempt to resolve straightforward issues at the time, with more complex and time-consuming issues being referred to the IT Services Workshop.

We are able to signpost students to other support services within the University, and liaise with them on the student’s behalf where appropriate.

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Sheffield is a research university with a global reputation for excellence. We're a member of the Russell Group: one of the 24 leading UK universities for research and teaching.