19 April 2021

Effects of automated social presence on social cognition and service implications

Dr Vignesh Yoganathan and colleagues publish new paper.

A robot with a friendly face at an expo

A new paper in Tourism Management journal by Dr Vignesh Yoganathan and colleagues examines the effects of humanoid robot on consumer service quality expectations in hospitality settings: Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications. 

Full paper available here