Support for students who are self-isolating

We recognise how difficult it is for students who need to self-isolate because of Covid-19. Remember that if you need support, we’re here to help you.


Tell us that you're self-isolating

If you're self-isolating for any reason, please tell the University by completing our online form. 

Complete the online Covid-19 form

Reasons for completing the form:

  • You have tested positive for Covid-19.
  • You have Covid-19 symptoms.
  • You were in contact with someone who has Covid-19 or someone who has Covid-19 symptoms.
  • You are required to self-isolate because of a Covid-19 related government requirement (for example, if you need to self-isolate after international travel).

Once you've completed the online form, the University will contact you to offer support. We're offering welfare check-ins for all students who are self-isolating, to make sure you receive the support you need. 

If you need to self-isolate (quarantine) on arrival to the UK due to international travel rules, set up a bank account as soon as possible once you have completed your registration as a student. This will allow you to order food and other essentials online.

Updates to self-isolation rules

If you have Covid-19 symptoms you should stay at home and self-isolate immediately for 10 days. You should arrange to have a PCR test as soon as possible. If this PCR test result is positive, you must continue to self-isolate.

If you live with or have been in contact with someone who has Covid-19, you must stay at home and self-isolate for 10 days if:

  • you are not fully vaccinated
  • your household member/contact has been identified as a suspected or confirmed case of the Omicron variant of Covid-19. This applies even if you have been fully vaccinated.

Even if you do not have symptoms, you should still get a PCR test on GOV.UK

If you live with or have been in contact with someone who has not been identified as a suspected or confirmed case of the Omicron variant, and you are fully vaccinated, you are not required to self-isolate. Instead you should book a free PCR test as soon as possible.

Further NHS guidance on when to self-isolate

For students: inform the University if you are self-isolating.

Food deliveries

We're offering support for food deliveries, shopping and accessing medication. This includes access to our guaranteed essentials food and toiletries delivery service from the Village Store, to all students who live within two miles of Endcliffe Student Village.

Village Store food delivery 

Many supermarkets around Sheffield also offer delivery services if you prefer.

Guidance on food deliveries from supermarkets

International students: guidance on payment options

The Village Store accepts major credit and debit cards, as well as international registered bank cards, and PayPal payments. Please note the Village Store doesn't accept China Union Pay cards. If you live outside of this area and would like to order a pack for delivery please contact the Village Store directly.

KH E Go accepts alipay

You will need a UK registered credit or debit card, or a PayPal account, to order online from UK supermarkets.   


If you need laundry services while self-isolating in University accommodation, local collect and deliver services are available. For further details, check our University accommodation web pages.

Mental health support

If you're currently self-isolating and experiencing mental health difficulties, we will prioritise a call to you within two working days. You don't need to complete our Student Access to Mental Health Support full registration process. 

Send an email, with ‘fast-track’ in the subject line to:

Please remember to include your full name, student registration number and a contact telephone number in your email.

Academic support

While self-isolating, you should continue to access digital learning if you're well enough to do so. Stay in contact with your tutors. If you have a specific question about your learning, contact your academic department. Be assured that no one will be disadvantaged for having to self-isolate.

Self-isolation vlog

Journalism student Ines talks about her experience of self-isolating after arriving at the University of Sheffield from her home country of Portugal.

Hear from current student Ines about her experience of self-isolation after arriving in the UK from Portugal.

Further support

For any further support while self-isolating, please contact:

Support – get in touch

Our extensive range of support services for students are all available online.