Support


Support for students

Our extensive range of student support services are all available online. Whatever your need, we can answer your questions and offer support through our experienced staff. We look forward to welcoming you to Sheffield for the 2020/21 academic year.

Student Services Information Desk

Student Services Information Desk have moved their services online and continue to be open to enquiries via email and live chat channels.

SSiD online services

Student Access to Mental Health Service and University Counselling Service

Student Access to Mental Health Service (SAMHS) and the University Counselling Service have transitioned their services to telephone or online support.

SAMHS and counselling support

Student Advice Centre

The Student Advice Centre provides information on a number of topics as well as self-help guides on their website.

For further advice, email advice@sheffield.ac.uk. You will be contacted with information or offered a telephone appointment.

Student Administration Service

The Student Administration Service has moved most of its service online, and is available to respond to student enquiries. Please email studentadmin@sheffield.ac.uk, or fill in the Student Administration Service enquiry form.

Central Welfare and Guidance

Central Welfare and Guidance (CWaG) continue to be available to support students with significant welfare issues. Students will be supported through emails, phone calls and virtual contact such as google hangouts. In the first instance please email support@sheffield.ac.uk.

Central Welfare and Guidance

International Student Support

The International Student Support team will continue to be available to support students through email, Google Hangouts and Skype. International students can book appointments for Visa Extension and Advice. Please send queries to international.students@sheffield.ac.uk

Global Campus activities have been suspended until further notice. We're moving towards alternative options such as hosting virtual meetings online. More information will be posted on the Global Campus webpage in the coming days.

Financial Support

If you are experiencing additional costs or loss of income as a result of the coronavirus situation you may want to apply for financial support from the University.

Further information and how to apply for financial support

The team are currently working remotely and can be contacted by email: financialhelp@sheffield.ac.uk

Further information can be found on the Financial Support Coronavirus FAQ web page.

Universal Credit

Universal Credit is a monthly payment from the government to help with your living costs. You may be eligible if you’re on a low income or out of work.

You cannot usually get Universal Credit if you’re studying full-time, but there are some exceptions in certain circumstances.

You can find out if you are eligible to claim on the Universal Credit web pages. Read the information there carefully before submitting any application.

The benefits system is under unprecedented pressue at the moment, please do not put in an application unless you are sure you are eligible, so they can concentrate their efforts to helping those most in need.

Careers Service

The Careers Service (including the Student Jobshop) is operating its services remotely. Students can book a phone call or Google Meet appointment via Career Connect which you can access via MUSE.

Workshops and other events, including employer events are now being delivered online and details are available on Career Connect also.

The Career's Service can also advise if you have questions about an upcoming placement, or graduate job offer and you are unsure what happens next in the current situation. Information and advice is available at our Career's webpages or you can email careers@sheffield.ac.uk.

301: Academic Skills Centre

Support to help you study remotely including online 1:1 Study Skills and Maths and Statistics appointments and a range of online resources. 

301: Academic Skills Centre

Online Writing Advisory Service

The English Language Teaching Centre (ELTC) have set up an Online Writing Advisory Service where you can submit a piece of your writing online for a tutor to comment on and return.

To to book an appointment slot please use the booking form on the Writing Advisory Service webpage.

Chaplaincy

The Chaplaincy Centre is open via webchat, email, phone calls and online support groups. Our main email address is: chaplaincy@sheffield.ac.uk

Chaplaincy Centre

Disability and Dyslexia Support Service

Disability & Dyslexia Support Service (DDSS) is continuing to offer support to students using telephone, email and google hangout. It is currently closed for face-to-face queries.

Disability & Dyslexia Support Service support

University Health Service

The University Health Service will continue to provide a mix of video and phone consultations, as well as face to face appointments where clinically required. We have implemented arrangements for keeping both patients and staff safe, including restricting access to the practice. In line with Sheffield-wide practice, patients will be screened prior to face to face appointments and may be directed to other GP practices where covid-19 symptoms are present.

University Health Service

Accommodation

Residence Life are offering daily support / well-being checks (usually by telephone) to any resident student who requests this service, not just those self isolating.

To opt into this service please contact residentsupport@sheffield.ac.uk giving your name, University address and a UK contact telephone number. If you subsequently change your mind and wish to opt out of these daily checks, please contact us at the same address.

If you are a student in University accommodation and self-isolating because you are symptomatic, please notify residentsupport@sheffield.ac.uk and make sure your student record is up-to-date. Please also let the University's support services know that you are self-isolating by completing this Google form. The form will signpost you to the sources of welfare support available during this time.

Frauds and scams

Students are reminded to be vigilant about all potential fraud related to COVID-19 and be wary of social media ads, texts or calls. You should not share any personal information or make payment over the phone, WeChat or online unless you have verified that they are a legitimate company.


Support for staff

Staff contact

Staff who have any concerns, or need any support, should speak to their line manager or email coronavirus@sheffield.ac.uk.

Staff health and wellbeing

The staff health and wellbeing pages include mental health and wellbeing support for staff.

Health Assured

Health Assured is the staff advisory line and counselling service, which is free, independent, confidential and available 24 hours a day. It is accessible to all staff through the following routes:

  • Call 0800 028 1947 and speak to an accredited counsellor who will understand your concerns and signpost to appropriate support
  • Access information online at Health Assured including
    Use the following log on details:
    Username: Sheffield
    Password: University
  • Download the ‘Health e-Hub’ App
Staff wellbeing activities

Although the usual staff wellbeing activities are on pause, we have a number of virtual wellbeing activities on offer, including yoga, a book club and workout videos.

For more information, please visit our wellbeing web pages.