Make an appointment

How to make an appointment with a GP and what to do when you arrive.



Our Covid-19 safety measures remain in place as outlined below.

If you need to see a clinician, you can use our online triage service below or call us on +44 114 222 2100. 

If you suspect you have coronavirus and need further advice, please call 111 or seek advice via NHS 111 online.

Book an appointment online

Online services

For more information about using online services to book and manage appointments, prescriptions, test results, personal details and view your medical record, visit

Attending a face-to-face appointment 

Please wear a face covering if you’re asked to come into the surgery for a face-to-face appointment.

Measures are in place to keep you safe from infection during your visit to the surgery.

Prior to your appointment, please follow the instructions in the video below:

Video: UHS COVID-19 cold patient appointments

Please don’t come to the surgery if you have a cough, fever or shortness of breath. Instead, access healthcare via NHS 111 Online.

Pharmacy referrals 

We're participating in a new approach to improve access to GP appointments. The aim is to direct you to the most appropriate healthcare professional, which may be a GP or a pharmacist. 

If your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you'll be given a same-day referral to a pharmacy of your choice. They're highly trained and skilled clinicians experienced in treating minor illnesses.

This will help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We'll be listening to your comments and feedback about using this new service. 

Evening and weekend appointments

Local GP practices have teamed up to improve the way we provide weekend and evening appointments for our patients.

From 1st October 2022, weekend and evening appointments will be available at Porterbrook Medical Centre for patients registered at UHS.

Click below for more information on this service: 

Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and Pharmacists.

Initially, appointments can be booked by your GP Practice staff, but we will soon be adding the option for patients to book directly online and through NHS 111.

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