Questions about fees

Answers to common questions about tuition fees, accommodation fees and reassessment administration charges.

On

Accommodation fees

How do I amend my direct debit details?

To update your direct debit bank account details for future payments, follow these steps:

  1. Log in to MUSE
  2. Click on 'My Services'
  3. Click on 'View All MUSE Services'
  4. Click on 'Bank Details'.

You can't change your direct debit if you're within 10 working days of your payment date.


How do I amend my payment card details?

Follow the instructions below to update your card details for future payments.

The email address you need to enter is the cardholder email address you provided (you receive payment receipt emails to this email address). You will be required to input the details of the card that you wish to use for all future payments to the University.

For your security, do not provide card details in an email.

Current students:

  1. Log in to MUSE
  2. Click on "My Services"
  3. Click on "Update My Card Details"

The final screen will show "Update complete" - you won't receive an email confirmation of the update.

Applicants and other card holders:

You can update your card details at the 'Student Fee Payments' section of our Make an online payment web page.

This service only updates your payment card details. For information on how to update your address and other personal information, visit: Your student record (student login required).


My direct debit / card payment has failed. How do I pay my accommodation fee?

For payment methods, see the 'Student Fee Payments' section of our Make an online payment web page.

We are unable to accept cash payments.


I've forgotten how I'm paying my accommodation fees.

If you have forgotten the payment method which you selected for your accommodation fees, contact the Student Fees and Funding team.


When are my accommodation fees due?

If you're living in University-owned accommodation, our Accommodation Fees Guide 2023-24 has information about this.

If you live in private accommodation, you should discuss this with your accommodation provider.


I need an extension on my payment date.

If you can't pay your accommodation fees on the agreed instalment dates as per your accommodation contract (eg due to a delay in receiving Student Finance), contact the Student Fees and Funding team.


How much are my accommodation fees? 

Contact the Student Fees and Funding team for queries about the amount you need to pay for your accommodation fees.


When will I receive my accommodation deposit refund?

Accommodation deposits are refunded once you've left your room and it's been inspected for damages. This is usually six to eight weeks after the end of your contract.

You must ensure that you've provided your deposit refund details so that we can return your deposit. To do this;

  1. Log in to MUSE
  2. Click on 'My Services'
  3. Click on 'View All MUSE Services'
  4. Click on 'Bank Details' 
  5. Under the heading “Accommodation damage deposit refund”, click on the link to enter bank details
  6. Enter your current UK bank account details 

If you don't have a UK bank account, select "No UK bank account".

This portal is only available between April and July.


I want to end my accommodation contract.

Email the Accommodation Office at accommodationoffice@sheffield.ac.uk for queries regarding your accommodation contract.

More information about our accommodation policies


I have another question about my accommodation fees.

For any further questions about your accommodation fees, contact the Student Fees and Funding team.


Tuition fees

How do I pay my tuition fee?

If you're a new student, you can pay your fee during pre-registration.

To do this, follow the below steps:

  1. Log in to your pre-registration account.
  2. Select "Update personal details (including financial information)"
  3. Once you have completed the financial declaration, an "Arrange fee payment" task will be created. Pay your fee online here.

If you're a continuing student, you can pay as part of online registration in MUSE.


How do I amend my direct debit details?

To update your direct debit bank account details for future payments:

  1. Log in to MUSE
  2. Click on 'My Services'
  3. Click on 'View All MUSE Services'
  4. Click on 'Bank Details'.

You can't change your direct debit if you're within 10 working days of your payment date.


How do I amend my payment card details?

Follow the instructions below to update your card details for future payments. 

The email address you need to enter is the cardholder email address you provided (you receive payment receipt emails to this email address). You'll be required to input the details of the card that you wish to use for all future payments to the University.

For your security, do not provide card details in an email.

Current students:

  1. Log in to MUSE
  2. Click on "My Services"
  3. Click on "Update My Card Details"

The final screen will show "Update complete" - you won't receive an email confirmation of the update.

Applicants and other card holders:

This service only updates your payment card details. For information on how to update your address and other personal information, visit: Your student record (student login required).


My direct debit / card payment has failed. How do I pay my tuition fee?

For payment methods, refer to the 'Student Fee Payments' section of our Make an online payment web page.

We are unable to accept cash payments.


I need an extension on my tuition fee payment date.

We can assist with the payment dates if: 

  • you were granted Full Registration at the beginning of the year; and
  • agreed to pay your fees according to one of the University’s standard payment plans

If you require an extension on your payment date and are able to make payment within the same month, contact the Student Fees and Funding team.

If you require an extension for a longer period, the University may be able to offer you a personal payment plan.


I've forgotten how I'm paying my tuition fees.

If you have forgotten the payment method which you selected for your tuition fees, contact the Student Fees and Funding team.


How much is my tuition fee?

Visit our web pages for more information:

If you have further questions about your tuition fees, contact the Student Fees and Funding team.


My sponsor is paying my tuition fee.

If your sponsor is paying your tuition fee, you can upload your sponsor letter here.

We’ll then forward an invoice to your sponsor.

Information for sponsored students


My sponsor requires a document to issue a financial guarantee/sponsor letter.

If you’re a registered student, you can request a tuition fee summary document from SSiD (student login required).

Information for sponsored students


How do I arrange payment as a temporarily registered student?

Follow the steps below to log back into online registration and arrange a fee payment:

  1. Log in to MUSE with your University credentials
  2. Click on 'My Services' and find 'Online registration for continuing students'
  3. Click on the 'Arrange Fee Payment' tab under your 'Online Registration' menu and set up a payment plan of choice
  4. After making payment, return to the 'Online Registration' menu and click 'Register' to gain full registration.

Information for temporarily registered students


What's my fee for my placement year/year abroad?

For information on this, visit our tuition fees pages (student login required).


Can I have the University's bank details to pay my fees?

Unfortunately, we can't provide the University bank details. You should follow the payment instructions on our payment web pages and use the proposed payment methods only.

For more information on paying your fees and possible payment methods, visit the relevant page below:


Have you received my payment?

Card payments:

When you make a card payment, we’ll send a receipt by email to the cardholder to confirm the payment has been successful. We’ll automatically update your student record when we receive your payment.

Bank transfers:

If you've paid using our payment partner Flywire, their Help Centre provides information on how to track your payment and download a receipt.

If you've paid via our payment partner Convera, you can track your payment quoting your EGBUN reference number

For both payment providers, if they state that payment has been sent to us, we'll automatically update your student record when we receive your payment (it can take up to five days to receive a bank transfer payment).


Can I have a receipt for my payment?

You can request a receipt on our 'Request a tuition fee payment receipt' web page (student login required).


I have another question about my tuition fee.

For any further questions about your tuition fees, contact the Student Fees and Funding team.


Outstanding fees

How do I pay my outstanding fees?

For payment methods, refer to the 'Student Fee Payments' section of our Make an online payment web page.

We are unable to accept cash payments.

Non-payment of tuition fees, accommodation fees or other fees

It is important that you make payment of your tuition, accommodation and other fees on the due dates. If you cannot make payment on time, you need to keep us updated.

Tuition fees

If you require an extension on your payment date and are able to make payment within the same month, contact the Student Fees and Funding team.

If you require an extension for a longer period, the University may be able to offer you a personal payment plan.

Accommodation fees

If you can't pay your accommodation fees on the agreed instalment dates as per your accommodation contract (eg due to a delay in receiving Student Finance), contact the Student Fees and Funding team.

If any fees remain unpaid, the University will contact you on a regular basis either by phone or email. We also have third parties who assist us with the collection of outstanding fees and who may contact you on our behalf. In the unlikely event that a balance remains, the University may seek legal advice and action to assist with payment collection.

Outstanding Fees Policy


Reassessment administration charges

How do I pay my reassessment administration charges?

For payment methods, refer to the 'Student Fee Payments' section of our Make an online payment web page.

We are unable to accept cash payments.


How much is my reassessment administration charge?

Exam reassessment charges are charged per module (where the result outcome of your module is "Fail - F" or "Not Completed - NC". 

For more information on reassessment charges and how to pay them, visit: Resits and reassessments (student login required).

Exams information (student login required)


How much is my fee for my repeat year?

For repeating modules internally, we calculate your full annual fee based on the number of credits you’ll be repeating.

For more information and example amounts, visit: Internal repeat year fees (student login required).


I have another question about my reassessment administration charge.

For any further questions, contact the Exams team.


Continuation fees for Research Students

If you’ve completed your normal period of registration and haven’t submitted your thesis yet, you’ll enter the ‘submission pending’ period. 

During this time, a submission pending fee (also known as a continuation fee) is charged instead of a tuition fee.


How do I pay my continuation (submission pending) fee?

For payment methods, refer to the 'Student Fee Payments' section of our Make an online payment web page.

We are unable to accept cash payments.


My department is paying my submission pending fee.

Contact your department to ask them to complete an Internal Funding Form. The form will then be processed by the Fees and Funding team and added to your student record.


My sponsor is paying my submission pending fee.

If your sponsor is paying your submission pending fee, upload your sponsor letter via this form. An invoice will then be forwarded to your sponsor. 


I have another question about my submission pending fee.

The 'Registration and fees' web page has information about submission pending fees, what they're for, and how to pay them.

If you have further questions about your submission pending fee, contact the Fee Records team.


Refunds

I'm due a refund. What do I do?

If you're due a refund for tuition or accommodation fees, contact the Student Fees and Funding team.


I haven't received my refund yet.

You should allow three to five working days for a card refund to reach you from the date of processing. Refunds to non-UK bank accounts can take seven to ten working days.

If you're expecting a refund for an overpayment of tuition or accommodation fees and these time frames have passed, contact the Student Fees and Funding team.


I'm planning on taking a leave of absence. I receive a maintenance loan and tuition from Student Finance England (SFE). What action should I take?

It's important to keep your funding body informed if you're taking leave from your studies.

When you fill out a change of status form, the Student Registry will inform SFE of this.

For more information about how this will affect your funding and eligibility for support, contact Student Finance.


I'm taking a leave of absence and I'm self-funded. Will I get a refund?

Read our refund policy.

You won't be refunded if your period of leave ends in the same academic year as it started.


I'm thinking about withdrawing from the University. Will I be entitled to a refund?

Your withdrawal may affect your fees, depending on when you are withdrawing. Read our refund policy for more information.


Will my refund be sent to the same account I pay from?

If you have paid by debit card, credit card or bank transfer, the refund will be sent back to the same account.


Repayment of a bursary/scholarship

How do I repay a bursary overpayment?

You can repay your bursary /scholarship at our Make an online payment web page.

We are unable to accept cash payments.


Why do I need to repay my bursary?

An overpayment of bursary, scholarship or stipend may have happened as a result of you taking a leave of absence or withdrawing from the University. It may also be due to a change in your circumstances.

If you don't understand why the overpayment has occurred, contact the Student Fees and Funding team at financialhelp@sheffield.ac.uk.

You can also contact the Student Fees and Funding team by phone: +44 114 222 9754 (Monday to Friday)


Leave of absence

Information on taking a Leave of Absence (student login required)


Student finance loans

I haven't received my maintenance loan. What should I do?

We will need to make sure that you

  • are registered
  • have collected your student card (UCard)
  • provided identification

We can still confirm your attendance to the Student Loans company (SLC) if you are temporarily registered.

When you have completed your registration, we need to check if we have confirmed to SLC that you are attending. Speak to a member of the fees team for us to check this.

You will usually be paid your maintenance loan:

  • three to five working days after the University confirms your registration to Student Finance
  • after your course start date

When I applied for my Student Finance loans, I listed a different university. How do I change it to Sheffield?

You can change this up until your course start date by

  • logging into your online Student Finance England (SFE) account and changing your application
  • phoning SFE

After your course start date, you'll need to request that we ask SFE to change your details. Fill in the Student Registry Service contact form, including the below information:

  • "Student Finance transfer in" in the subject line.
  • Your registration number or applicant number.
  • Your Student Support Number. This is a 13-digit number issued by Student Finance, starting with four letters, eg SFDU17123456X. Find this on any letters issued by SFE, or contact SFE to request it.

Am I eligible for Student Finance funding?

We can't advise you on whether you're eligible. You will need to contact Student Finance directly for confirmation.


When can I apply for loans from Student Finance?

Applications to Student Finance England (SFE) open around February for the upcoming academic year. You should make sure that you submit your application well before the academic year starts, to allow time for SFE to process it.


Student Finance England (SFE) told me they can't process my application until the University provides further information or confirmation of something. Who do I contact?

This may be to do with a change of fee or course. Student Finance needs to be aware of this.

Try to get specific detail about what SFE is requesting so that we can try to include all the required information.

The Student Advice Centre, based in the Students' Union building, can help you with applications to Student Finance and offer advice on how to fund tuition fees.


I'm externally registered. Am I eligible for a maintenance loan?

As an external student, you aren't in attendance, so you aren't eligible for a maintenance loan.


How do I contact Student Finance?

See government advice on contacting Student Finance.


I will be receiving a postgraduate loan. How will I pay for my tuition fees?

You will be paid your postgraduate loan directly from Student Finance England, so you will be classed as a self-sponsored student for fee-related purposes.

You'll have the option to set up a three-instalment payment plan, which will coincide with the loan payment dates. This can be done online during pre-registration or online registration.

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