ACS Customer ServicesCustomer Services

We are committed to providing a consistently excellent service for our student residents. As the central point of contact for a wide range of facilities and services in the residences, we are here all day every day to answer your queries and provide assistance when you need it.

We are here to:

  • Issue keys and swipe cards
  • Report and log maintenance issues and requests
  • Sell tickets for events in the residences and at the Union
  • Log and securely store lost property found in and around the residences

Your feedback

Your opinions count and we want to know when you think we're doing a good job or when you think we can improve our service. To find out more about this, please download the 'Compliments and Complaints Procedure' at the top of the page. If you want to get in touch with any feedback, please email us at:

email : acs-customerservices@sheffield.ac.uk