Deposits & Inventory
What’s the deal with deposits?
When you accepted your contract, you paid a deposit of £150. This is held in case you are responsible for any damage or cleaning issues in your accommodation.
We want to maintain a high standard for you and future students so if there is a problem, those responsible will be charged out of their deposits to put things right.
How do we identify charges?
When we are made aware of an issue in your accommodation – by you, your cleaner or following an inspection – we identify whether it has been caused by general wear and tear or by willful or accidental damage. For example, chair material bobbling is classed as wear and tear, whereas stains on the carpet are classed as damage.
If it is caused by wear and tear, you won’t be charged. If we think it’s as a result of damage, whether accidental or on purpose, evidence such as a photograph will be taken and we’ll notify you by email with details of the damage and cost. When you move out, your room and shared areas will be inspected and compared to the information stated in your inventory. If there are any differences you will be charged.
Damage to shared areas
One of the biggest issues we have is with students disputing communal charges. Understandably, no one wants to be charged for something they haven’t done. The only way this can be resolved is if whoever is at fault takes responsibility for their actions and owns up to causing damage.
How will I be charged?
If any charges are identified during the course of the year, we will email you with details of the damage and cost.
Once you’ve moved out, your accommodation will be inspected and we will email you within six weeks of your contract end date. This email will contain instructions on how to view your deposit charges (if any) online.
You can pay online using a debit card or credit card, or in person at the Income Office. If you have any queries about a charge, you’ll have seven days in which to raise them. Email email@example.com with any queries.
How will my deposit be returned to me?
Any remaining balance of your deposit will be refunded into your bank account. To ensure you receive your refund as quickly as possible, you will need to supply us with your UK bank account details. There will be a secure facility available via MUSE between May and July where you’ll be able to provide us with your correct details.
What’s an inventory?
An inventory is a quick online questionnaire which allows you to record the condition of your accommodation and furniture when you move in.
You’ll be able to confirm details on all aspects of your property, such as whether your toaster is working, not working, or missing. It will only take 5-10 minutes and our Maintenance team will respond to any issues which you identify.
For more information on the Maintenance team and response times, take a look at our Policies and Procedures.
Why complete an inventory?
Completing an inventory is your opportunity to make us aware of any issues with your accommodation and make sure you’re not charged for them.
Your inventory must be completed within seven days of your contract start date, otherwise it will be assumed that you are responsible for any damages and you may be charged out of your deposit to put them right.
For shared areas, including kitchens and living areas, you’ll need to get together with the rest of your flatmates to go through the inventory together, with only one person submitting it.
How to complete your online inventory
1. First Things First
2. Get The Ball Rolling
3. Completing Your Inventory
4. Shared Areas
5. Almost There