Safety and support

We’ve been working hard to prepare a safe campus. We are closely following the latest government guidelines and will communicate clearly with you should the situation change. If you're self-isolating or you have symptoms, please let us know by completing the form below.


Tell us if you're self-isolating or you have symptoms – Covid-19 form

If you're self-isolating for any reason, or if you have symptoms, please tell the University. 

Students: complete the online Covid-19 form

Staff: notify your line manager as soon as possible.

You'll find more information and support on this page:

What to do if you have symptoms

1. Stay at home and self-isolate if you have:

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste

NHS guidance on self-isolating

2. Book a test straight away, however mild your symptoms

Tests are free. If you are a student, give your term-time address.

Get a test online on GOV.UK. Call 119 if you don't have internet access.

If you are a student on clinical placement, your academic department may advise you on alternative arrangements for testing.

3. Inform the University that you have symptoms, or if you are isolating

This will enable us to monitor for positive Covid-19 cases for track and trace purposes, and provide you with any support you may need. 

Students: how to inform the University

Complete the online Covid-19 form.

You must complete the form when you begin self-isolating, even if you have no symptoms. For example, if you have been identified as a contact and asked to self-isolate by NHS track and trace or if someone in your household has symptoms and is awaiting test results. If you develop symptoms while self-isolating, please complete the form again.

Staff: how to inform the University 

Notify your line manager as soon as possible.

For further details and guidance for managers, read the managing a suspected or confirmed case of Covid-19 protocol document.

Who can't get a free test

You can't get a free NHS test unless you have symptoms, have been asked to by your local council, have been told to by your hospital, or you're taking part in a government pilot project. This applies even if: 

  • you live with someone who has coronavirus
  • you’ve had close contact with someone who has coronavirus
  • you’ve come to the UK from a high risk country
  • you’re planning to leave the country

If you develop symptoms, you should only then order a test. 

Support for students who are self-isolating

We recognise how difficult it is for students who are starting or returning to University and need to self-isolate because of Covid-19 cases. 

Remember that if you need support, we’re here to help you. 

If you are self-isolating for any reason, please tell the University by completing our online form. 

Complete the online Covid-19 form

Reasons for completing the form:

  • You have tested positive for Covid-19.
  • You have Covid-19 symptoms.
  • You were in contact with someone who has Covid-19 or someone who has Covid-19 symptoms.
  • You are required to self-isolate because of a Covid-19 related government requirement (for example, if you need to self-isolate after international travel).

      Once you have completed the online form, the University will contact you to offer support. We are offering welfare check-ins for all students who are self-isolating, to make sure you receive the support you need. 

      If you need to self-isolate (quarantine) on arrival to the UK due to international travel rules, set up a bank account as soon as possible once you have completed your registration as a student. This will allow you to order food and other essentials online.

      Guidance on how to access food and other essentials while self-isolating

      Mental health support 

      If you are currently self-isolating and experiencing mental health difficulties, we will prioritise a call to you within two working days. You do not need to complete our Student Access to Mental Health Support full registration process. 

      Send an email, with ‘fast-track’ in the subject line to:

      Please remember to include your full name, student registration number and a contact telephone number in your email. 

      Food deliveries

      We are offering support in accessing medication, shopping and food deliveries. This includes access to our guaranteed essentials food and toiletries delivery service from the Village Store, to all students who live within two miles of Endcliffe Student Village.

      Village Store food delivery 

      Many supermarkets around Sheffield also offer delivery services if you prefer. 

      Guidance on food deliveries from supermarkets

      International students guidance

      The Village Store accepts major credit and debit cards, as well as international registered bank cards, and PayPal payments. Please note the Village Store doesn't accept China Union Pay cards. 

      If you live outside of this area and would like to order a pack for delivery please contact us directly.

      KH E Go will also accept alipay

      You will need a UK registered credit or debit card, or a PayPal account, to order online from many UK supermarkets.   


      If you need access to laundry services while self-isolating in University accommodation, local collect and deliver services are available. For further details, check our University accommodation webpages.

      Additional support for students in University Accommodation

      Academic support

      While self-isolating, you should continue to access digital learning if well enough to do so and stay in contact with your tutors. If you have a specific question about your learning, contact your academic department. Be assured that no one will be disadvantaged for having to self-isolate.

      For any further support while self-isolating, please contact:

      Hear from current student Ines about her experience of self-isolation after arriving in the UK from Portugal.

      Safety: rules, restrictions and guidance

      To keep our community safe, we all have a role to play. It is our social responsibility to help stop the spread of Covid-19.

      At all times, please continue to follow the latest government guidelines on coronavirus.

      On campus

      • Wear a face covering in teaching spaces, meeting rooms and around campus unless exempt for a medical reason or disability. While supplies last, we will be offering free face coverings from most reception desks in campus buildings, for those who need them.
      • Keep a safe distance from others and follow campus signage.
      • Wash your hands often throughout the day and make use of hand washing facilities and sanitisers on campus.
      • Allow plenty of time to make it to any scheduled teaching.

      Download the NHS Covid-19 app 

      The NHS Covid-19 app is now available. The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in.

      Please download the app and scan the QR codes when visiting any of our pubs, bars, restaurants, cafés, gyms and libraries. 

      Please note that as well as downloading the app and scanning the QR codes, you should still let the University know as soon as possible if you develop symptoms or if you have a confirmed positive test, so that we can identify and alert close contacts on campus. 

      You may receive a 'potential exposure' alert from the app if it identifies possible contact with a confirmed coronavirus case. Receiving this alert does not mean you need to self-isolate - if you are required to self-isolate you will receive a specific notification advising you to do so.

      Download the NHS app for free 

      At home

      Meeting friends and family

      You must not meet with people who you don't live with indoors, including at someone’s home, or in pubs, cafes and restaurants.

      Your household includes anyone who you share facilities with, for example a kitchen or bathroom. It does not include those from other flats in an accommodation block.

      You can continue to meet in groups of up to six outdoors, but you must social distance from those you do not live with.

      Social distancing

      In shared spaces with people from outside your household, including corridors outside of a flat, you should practise social distancing.

      NHS Test and Trace

      If you are told by NHS Test and Trace that you've been in contact with a person who has coronavirus, you must self-isolate for 14 days.

      If you have been told to self-isolate by NHS Test and Trace but you are not displaying symptoms, other people in your household do not need to isolate – but you must avoid close contact with them.

      If you are unwell

      Do not return to your non-term time address if you are unwell.

      If someone in your household has a possible or confirmed case of Covid-19

      If someone in your household displays symptoms, or receives a positive test result for Covid-19, all other members of your household should stay at home for 14 days (whether they have symptoms or not).

      The 14-day period starts from the day when the first person in the household became ill or – if they do not have symptoms – from the day their test was taken.

      Inform the University if you are self-isolating for this reason.

      Students: how to inform the University

      Complete the online Covid-19 form.

      You must complete the form when you begin self-isolating, even if you have no symptoms. (For example, if you have been identified as a contact and asked to self-isolate by NHS track and trace or if someone in your household has symptoms and is awaiting test results). If you develop symptoms while self-isolating, please complete the form again.

      Staff: how to inform the University 

      Notify your line manager as soon as possible.

      For further details and guidance for managers, read the managing a suspected or confirmed case of Covid-19 protocol document.

      In the community

      • Practise social distancing with people who you do not live with.
      • Walk, cycle or travel by car if you can.
      • Wear a face covering on public transport, in shops and supermarkets (unless exempt for a medical reason or disability).
      • Recognise others may be shielding or vulnerable and may not be able to wear coverings.

      Students: Respect our code of conduct. Where necessary, the University will take action, including potential disciplinary action to protect the city-wide and University communities.

      How we’re keeping our campus safe

      Video script: Our safe campus

      What to expect on campus in the new academic year

      Learning and teaching

      Teaching begins:

      • Undergraduates – Monday 28 September
      • Majority of postgraduates – Monday 26 October

      With some exceptions, your department will have notified you.

      Teaching will take place in small groups where possible supported by digital delivery.

      This means large lectures will be delivered online in the autumn semester.

      Health and safety on campus

      Social distancing measures are in place for everyone's safety.

      Our teaching measures mean that fewer people will be on campus at the same time.

      One-way systems in place with sanitisers at key points, with clear signage to help everyone navigate their way around.

      Everyone will be required to wear face coverings in teaching spaces.

      University accommodation

      Once you move into new accommodation, you will be classed as one household with your new housemates (you will not need to social distance from one another).

      In shared spaces with people outside your household, you should practice social distancing.

      If you're an international student and need to self-isolate (quarantine) upon arrival, we're offering up to three weeks' free accommodation (if you have booked University accommodation).

      More information and support

      Student support

      All our student support will be available online, until it is safe to open in person.

      For disability support and more, please visit

      Our on-campus University Health Service is also available should you fall ill.

      Register during online registration, or visit:

      Our Students' Union

      Our Students' Union building is open, with safety measures in place.

      We're running many of our activities and services online, including Activities and Sport Fairs ... so you can continue to explore new and existing hobbies and interests.

      You can access free, professional, independent advice and support from the SU's Student Advice Centre.

      Check what's open on the SU website:

      The city

      Shops, bars and restaurants are open in Sheffield.

      Sheffield is a student friendly city and very easy to get around without a car.

      Most things you need are accessible walking or cycling.

      Student bus tickets are available at a discount.

      Tram network makes getting from campus to the train station or Meadowhall shopping centre safe and convenient.

      If you have any questions, check out our website for more details:

      Our priority is always the safety and wellbeing of our students and staff, and our local public health teams and academic experts have advised that there is a low risk of transmission within teaching spaces.

      The following safety measures are in place for our staff, students and visitors: 

      • We have increased social distancing in teaching spaces from 1.5 to 2 metres
      • Hand sanitiser is available across campus for frequent use throughout the day.
      • One-way systems are in place with clear signage to maintain social distancing.
      • We are limiting the numbers of people on campus at any one time.
      • Corridor doors are held open magnetically (and automatically close in the event of a fire alarm).
      • Toilets and frequently used areas are cleaned multiple times each day.
      • All teaching will follow guidelines around social distancing.
      • We are recording contact details for visitors on campus for track and trace purposes.

      Our decisions and actions to help keep you safe (Google Document)

      Further information for staff

      Keeping vulnerable students and staff safe

      Coronavirus can make anyone seriously ill but for some people, the risk is higher, as highlighted in the Public Health England report.

      The University has undertaken risk assessments and equality impact assessments to identify and reduce risks for different groups. Departments are taking Covid-19 risk factors into account in their plans for the Autumn semester, including age, ethnicity and existing health conditions. 

      We expect the large majority of our students to be on campus this academic year. However, we understand that some students may not be able to attend campus for medical reasons. We are committed to ensuring that those students won't be excluded or disadvantaged if they can’t attend University in person at this time.

      If you are a student with medical circumstances that mean you would like to request exemption from in-person attendance of teaching sessions, please complete this form. The request will then be considered and your academic departments will be informed of your request:

      Complete the in person attendance form 

      If you are a staff member returning to campus in person, any extra precautions are provided in detailed instructions you receive from your department.

      If you have a concern about health and safety, please report this through our safety hazards Google form. This will allow our Health and Safety team to act on the feedback to ensure we keep our community safe.

      We will continue to closely monitor this and we will adapt our plans to protect the safety and wellbeing of both our students and staff at all times, in line with the latest government guidance.

      How we're tracking and tracing Covid-19 cases

      As part of our measures to keep our community safe, we're closely monitoring Covid-19 cases through our University track and trace system. 

      The University Covid Contact Tracing Team is responsible for the contact tracing of student and staff Covid-19 cases. Please add their telephone number 0114 215 7700 to your contacts. If they call you please make sure you answer if it is safe to do so. The team does not take incoming calls and will call you back if you are unable to answer. 

      Our timetabling system and attendance monitoring are important as they allow us to trace confirmed cases of Covid-19 back to teaching rooms. In addition, seats in teaching spaces are now numbered across campus. It is essential that you keep a record of your seat number in your face-to-face classes, as this will enable us to more accurately alert those who may have been exposed to Covid-19 and contain the spread of the virus.

      Covid-19 statistics

      Our Covid-19 statistics page provides information about confirmed cases of Covid-19 at the University. It explains the process we follow when we receive notification of a suspected or confirmed case of Covid-19 and how we're supporting students and staff who are self-isolating.

      Support – get in touch

      Our extensive range of support services for students and staff are all available online.