Student support

An outline of the student support services available whilst your child is at university.

Photo of economics support staff speaking to students

General enquiries

Student Services Information Desk (SSiD)

SSiD is the University’s one-stop-shop for all student-related enquiries. If they can’t answer your question, they will direct you to someone who can.

Student Services Information Desk

Mental and personal wellbeing

Student Mental Health, Counselling and Therapies Service

Student Mental Health, Counselling and Therapies Service is staffed by experienced mental health professionals who can assess your child’s mental health needs and direct them to the most appropriate support.

Your child can also use our free, confidential Counselling Service for individual, group and online psychological support.

Student Mental Health, Counselling and Therapies Service

If you have any concerns in relation to a student’s mental health and wellbeing, you can contact the Mental Health Guidance and Liaison Desk using the following form:

Contact the Mental Health Guidance and Liaison Desk

Safeguarding and Welfare

The Safeguarding and Welfare team can provide emotional support, advice, and guidance if your child is experiencing personal difficulties impacting their university experience, including faculty-based wellbeing support and practical help to manage welfare-related issues.

Safeguarding and Welfare team

Physical wellbeing

University Health Service (UHS)

All students and their dependents can register with our University Health Service for NHS care.

University Health Service

Disability and dyslexia support

Support is available through our Disability and Dyslexia Support Service (DDSS) for students who have an impairment or condition that has a substantial or long-term adverse effect on their ability to undertake study-related tasks.

Disability and Dyslexia Support Service

International students

Our International Student Support team provide information, advice and support on issues such as visas, immigration, settling in and family life/dependents.

International Student Support

New international student checklist

Financial support

The Fees and Funding Team administer our University bursary and scholarship schemes for undergraduate and postgraduate taught students. 

They also have funds available to provide your child with support if they are experiencing exceptional financial difficulties. 

Fees and Funding Team

Academic support

Personal tutors

Your child will be assigned a member of staff in their academic department who can provide academic and personal support.

Academic skills support

Our 301: Academic Skills Centre offers a range of services and activities to support your child’s academic and study skills development.

301: Academic Skills

Accommodation support

If your child is in University accommodation, they will be visited regularly by Residence Mentors who can provide support, advice and guidance.

Residence mentors

Peer mentoring

If your child is a first-year student, they will be offered a peer mentor to help them with their transition into University life.

Religion and faith

Belief, No Belief and Religious (BNBR) Life Centre

The BNBR Life Centre offers care and support for students of all faiths and none.

Belief, No Belief and Religious (BNBR) Life Centre

Independent advice

Student Advice Centre

A free and supportive service run by the Students’ Union, offering impartial advice and representation to all our students.

Student Advice Centre


Due to data protection laws, we are not allowed to release information about our students to any third party, including parents/guardians, without the student’s express consent.

Students are requested to provide emergency contact details so we can contact you in case of a medical emergency and at the request of a medical professional.

Releasing information about your child  

Related information

Information for current students

Students can use our SOS tool to direct them to the relevant information if they are unsure which support service they need.

Signposting Our Support (Student login required)

A global reputation

Sheffield is a research university with a global reputation for excellence. We're a member of the Russell Group: one of the 24 leading UK universities for research and teaching.