Contact SSiD

SSiD is a key student service, answering a wide range of enquiries every day. We also aim to provide a comprehensive referral service in the very small number of cases where we are unable to assist directly.



Level 3
Students' Union building 
Western Bank
S10 2TG

Live chat

Open from 10.00am to 12.00pm and 2.00pm to 4.00pm, Monday to Friday, our live chat service is for staff, third parties and graduates who are unable to come onto campus.

Live chat

Email service

Open from 10am to 4pm Monday to Friday, our email service is for students who are unable to come onto campus, eg students on placement, distance learners, etc.

We encourage you to come to the SSiD walk-in centre in the Students' Union for a quicker service (number 120 on the University Location Map).

Opening times

Opening times for graduate and third party enquiries will be:

  • Monday: 9:30am to 4:30pm
  • Tuesday: 9:30am to 4:30pm
  • Wednesday: 10am to 4:30pm
  • Thursday: 9:30am to 4:30pm
  • Friday: 9:30am to 4:30pm
a large group of students are infront of a bright mural

Information for students

The Student Services Information Desk (SSiD) answers a range of general student related enquiries