Contact - Getting in touch
Accommodation and commercial services (ACS) is the department that looks after the University accommodation. Here are some of the teams who are here to help students before and during their stay.
Accommodation Office
Contact them about applying for University accommodation, room allocations, Residence Contracts and accommodation for future years.
Call: 0114 222 4488 (option 2)
Email: accommodationoffice@sheffield.ac.uk
Customer Services
Customer Services are available to help current students with general enquiries such as keys, post, lost property or cycle storage.
Call: 0114 222 4488 (option 4)
Email: acs-customerservices@sheffield.ac.uk Facebook: www.facebook.com/shefuniaccomcs/
Visit:
The Edge reception, 34 Endcliffe Crescent, Sheffield, S10 3ED
The Ridge reception, 4 Woodhead Way, Sheffield, S10 3AQ
Allen Court reception, 10 St.Georges Close, Sheffield, S3 7HB
Maintenance
If you have a maintenance problem in your accommodation (exc. Allen Court), report it to this team who will then respond accordingly.
For all properties aside from Allen Court and St Vincent’s, the best way to get maintenance issues resolved is by filling in the ACS Maintenance Request Form.
Alternatively, and for all other Customer Service enquiries, you can call 0114 222 4488, or visit The Edge reception, 34 Endcliffe Crescent, Sheffield, S10 3ED. You can also send an email to acs-customerservices@sheffield.ac.uk.
Call: 0114 222 4488 (option 1)
Email: acs-customerservices@sheffield.ac.uk
Visit: The Edge reception, The Ridge reception
If you live in Allen Court, faults and/or maintenance requests should be reported online using the StarRez Portal, you will receive an email prompting you to sign up to this. Alternatively, and for all other Customer Service enquiries, please call Allen Court reception between 8:00am - 7:00pm on 0114 275 5036, or visit in person. You can also send an email to allencourt@iqstudent.com.
If you live in St Vincent’s, the easiest way to report that something is broken is via the MyUnite app - please see more information here on how to do this. Alternatively, and for all other Customer Service enquiries, please call St Vincent’s reception between 8:00am - 8:00pm on 0117 3027160, or visit in person. You can also send an email to sheffield@unitestudents.com.
Genius
This team look after the University’s food and drink venues and the GeniUS Card for catered and self-catering students.
Email: genius@sheffield.ac.uk
Web: www.sheffield.ac.uk/cafesandbars
Tweet: @GeniUSSheffield
Instagram: geniussheffield
Income Office
If you have any money worries or queries about paying your rent, the Income Office can help.
Call: 0114 222 4868
Email: residencefees@sheffield.ac.uk
Visit: Level 6, Students' Union, Western Bank, S10 2TG
Smart Move Sheffield
Offer house-hunting advice, and maintain a list of registered private and University properties for staff and students to rent.
Call: 0114 222 6058
Email: smartmove@sheffield.ac.uk
Web: www.smartmovesheffield.com/accommodation
Visit: Students' Union building
Security
Monitor the safety and security of the accommodation and University buildings 24/7.
IN CASE OF EMERGENCY CALL:
0114 222 4444
Endcliffe and Ranmoor
Call: 0114 222 4075
Email: security@sheffield.ac.uk
City
For serious conduct or welfare concerns, including noise complaints, please contact the Security Control Room on 0114 222 4085 (excluding Allen Court and St Vincent’s) or 0114 222 4444 in the case of an emergency.
If you live in Allen Court, for concerns or queries about noise or general Security, call the front desk between 9:00am - 8:00pm on 0114 275 5036; or, between 8:00pm - 9:00am, call Security on 07506 765008 or 07956 039749.
If you live in St Vincent’s, for Security concerns, please call their Emergency Control Centre on 0300 303 1611. You can also use the MyUnite app to report a noise complaint - please see here for more details.
Residence Life
This team organises activities, events, sport, academic/skills workshops and volunteering opportunities within University accommodation.
Email: residentsupport@sheffield.ac.uk
Phone: 0114 222 8800
Visit: Activities & Sports Zone, Students' Union building
Parking Services
For information about parking and parking permits.
Call: 0114 222 9000
Visit: www.sheffield.ac.uk/parkingservices/studentresidences
SSiD
The Student Services Information Desk is your one-stop shop for information, help, support and guidance
Web: https://www.sheffield.ac.uk/ssid
Sport Sheffield
Responsible for all aspects of sport and fitness within the University of Sheffield.
Call: 0114 222 6999
Visit: Goodwin Sports Centre, Northumberland Road, Sheffield, S10 2TY
IT Services
Contact Corporate Information and Computing Services for any issues with your internet service
T Service Desk: 0114 22 21111
Email: it-servicedesk@sheffield.ac.uk
Web: https://www.sheffield.ac.uk/it-services
Support and Conduct
Residence Mentors are here to look after residents' welfare, discipline and wellbeing.
Endcliffe
Call: 0114 222 4488 (select option 4)
Email: residentsupport@sheffield.ac.uk Visit: Main Stephenson Building or The Edge Hub, Endcliffe, 9pm-11pm every evening during term-time
Ranmoor
Call: 0114 222 8943
Email: residentsupport@sheffield.ac.uk Visit: The Ridge, 9pm-11pm every evening during term-time
City
Call: 0114 222 4488 (select option 4) (exc. Allen Court)
Email: residentsupport@sheffield.ac.uk Visit: Allen Court communal area, 9pm-11pm every evening during term-time
Accident and Emergency (Adults)
0114 243 4343
www.sth.nhs.uk/our-hospitals/northern-general-hospital
Northern General Hospital, Herries Road, Sheffield, S5 7AU
Accident and Emergency (Children)
0114 271 7000
Children’s Hospital, Western Bank, Sheffield S10 2TH
University Health Service
0114 222 2100
health.service@sheffield.ac.uk
53 Gell Street, Sheffield, S3 7QP
National Meningitis Helpline
Contact for information on disease or if you are concerned you or a member of your family has symptoms
080 8800 3344
NHS Walk-In Centre
No appointment is necessary. Everyday 8am-10pm
0114 241 2700
Rockingham House, Broad Lane, Sheffield S3 3PB
NHS 111 Service
See a doctor or a nurse without an appointment at no cost* between 8am and 10pm every day.
111
Nightline
Confidential, anonymous listening and information service. Available during term time 8pm-8am
(Listening) 0114 222 8787
(Information) 0114 222 8788
Student Advice Centre
0114 222 8660
285 Glossop Road
Well Connected
Online mental health and wellbeing resource
www.sheffield.ac.uk/wellconnected
Doctors
All students need to register with the University Health Service for free* and full GP services.
0114 222 2100
health.service@sheffield.ac.uk
www.sheffield.ac.uk/health
53 Gell Street, Sheffield, S3 7QP
Minor Injuries
For treatment of sprains, cuts, grazes etc. between 8am - 8pm every day.
0114 271 2071
B Floor, Royal Hallamshire Hospital, Glossop Road, Sheffield, S10 2JF
Sexual Health
Free confidential advice for men and women about contraception, unplanned pregnancies and sexually transmitted diseases.
0114 226 8888
Royal Hallamshire Hospital, Glossop Road, Sheffield, S10 2JF
Student Access to Mental Health Services
SAMHS is the first point of contact for students to explore a range of mental health support needs in a single triage appointment.
0114 222 4134
samhs@sheffield.ac.uk
36 Wilkinson Street, Sheffield, S10 2GB