Contact - Getting in touch

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Accommodation and commercial services (ACS) is the department that looks after the University accommodation. Here are some of the teams who are here to help students before and during their stay.

Accommodation Office

Contact them about applying for University accommodation, room allocations, Residence Contracts and accommodation for future years.

Call: 0114 222 4488 (option 2)

Email: accommodationoffice@sheffield.ac.uk

Visit: 16a Endcliffe Crescent, Ranmoor/Endcliffe

Customer Services

Customer Services are available to help current students with general enquiries such as keys, post, lost property or cycle storage.

Call: 0114 222 4488 (option 4)

Email: acs-customerservices@sheffield.ac.uk Tweet: @SheffUniAccomCS Facebook: www.facebook.com/shefuniaccomcs/

Visit:

The Edge reception, 34 Endcliffe Crescent, Sheffield, S10 3ED

The Ridge reception, 4 Woodhead Way, Sheffield, S10 3AQ

Allen Court reception, 10 St.Georges Close, Sheffield, S3 7HB

Maintenance 

If you have a maintenance problem in your accommodation (exc. Allen Court), report it to this team who will then respond accordingly.

Call: 0114 222 4488 (option 1)

Email: acs-helpdesk@sheffield.ac.uk

Visit: The Edge reception, The Ridge reception

For all properties aside from Allen Court and St Vincent’s, the best way to get maintenance issues resolved is by filling in the ACS Maintenance Request Form. Alternatively, and for all other Customer Service enquiries, you can call 0114 222 4488, or visit The Edge reception, 34 Endcliffe Crescent, Sheffield, S10 3ED. You can also send an email to acs-customerservices@sheffield.ac.uk.

If you live in Allen Court, you can complete a maintenance request using Base Faults. Alternatively, and for all other Customer Service enquiries, please call Allen Court reception between 9:00am - 8:00pm on 0114 275 5036, or visit in person. You can also send an email to allencourt@iqstudent.com.

If you live in St Vincent’s, the easiest way to report that something is broken is via the MyUnite app - please see more information here on how to do this. Alternatively, and for all other Customer Service enquiries, please call St Vincent’s reception between 8:00am - 8:00pm on 0117 3027160, or visit in person. You can also send an email to stvincentsplace@unitestudents.com.

Genius

This team look after the University’s food and drink venues and the GeniUS Card for catered and self-catering students.

Email: genius@sheffield.ac.uk

Web: withus.com/hustleandbustle

Tweet: @GeniUSSheffield

Instagram: geniussheffield

Income Office

If you have any money worries or queries about paying your rent, the Income Office can help.

Call: 0114 222 4868

Email: residencefees@sheffield.ac.uk

Visit: Level 6, Students' Union, Western Bank, S10 2TG

Smart Move Sheffield

Offer house-hunting advice, and maintain a list of registered private and University properties for staff and students to rent.

Call: 0114 222 6058

Email: smartmove@sheffield.ac.uk

Web: www.smartmovesheffield.com/accommodation

Visit: Students' Union building

Security

Monitor the safety and security of the accommodation and University buildings 24/7.

IN CASE OF EMERGENCY CALL:

0114 222 4444

Endcliffe and Ranmoor

Call: 0114 222 4075

Email: security@sheffield.ac.uk

City

For serious conduct or welfare concerns, including noise complaints, please contact the Security Control Room on 0114 222 4085 (excluding Allen Court and St Vincent’s) or 0114 222 4444 in the case of an emergency.

If you live in Allen Court, for concerns or queries about noise or general Security, call the front desk between 9:00am - 8:00pm on 0114 275 5036; or, between 8:00pm - 9:00am, call Security on 07506 765008 or 07956 039749.

If you live in St Vincent’s, for Security concerns, please call their Emergency Control Centre on 0300 303 1611. You can also use the MyUnite app to report a noise complaint - please see here for more details.

Residence Life

This team organises activities, events, sport, academic/skills workshops and volunteering opportunities within University accommodation.

Email: residentsupport@sheffield.ac.uk

Web: www.residencelife.co.uk

Phone: 0114 222 8800

Visit: Activities & Sports Zone, Students' Union building

Parking Services

For information about parking and parking permits.

Call: 0114 222 9000

Visit: www.sheffield.ac.uk/parkingservices/studentresidences

SSiD

The Student Services Information Desk is your one stop shop for information, help, support and guidance

Web: https://www.sheffield.ac.uk/ssid

Sport Sheffield 

Responsible for all aspects of sport and fitness within the University of Sheffield.

Call: 0114 222 6999

Web: www.sport-sheffield.com

Visit: Goodwin Sports Centre, Northumberland Road, Sheffield, S10 2TY

IT Services

Contact Corporate Information and Computing Services for any issues with your internet service

T Service Desk: 0114 22 21111

Email: it-servicedesk@sheffield.ac.uk

Web: https://www.sheffield.ac.uk/it-services

Support and Conduct

Residence Mentors are here to look after residents' welfare, discipline and wellbeing.

Endcliffe

Call: 0114 222 4488 (select option 4)

Email: residentsupport@sheffield.ac.uk Visit: Main Stephenson Building or The Edge Hub, Endcliffe, 9pm-11pm every evening during term-time

Ranmoor

Call: 0114 222 8943

Email: residentsupport@sheffield.ac.uk Visit: The Ridge, 9pm-11pm every evening during term-time

City

Call: 0114 222 4488 (select option 4) (exc. Allen Court)

Email: residentsupport@sheffield.ac.uk Visit: Allen Court communal area, 9pm-11pm every evening during term-time

Accident and Emergency (Adults)

0114 243 4343

www.sth.nhs.uk/our-hospitals/northern-general-hospital

Northern General Hospital, Herries Road, Sheffield, S5 7AU

Accident and Emergency (Children)

0114 271 7000

www.sheffieldchildrens.nhs.uk

Children’s Hospital, Western Bank, Sheffield S10 2TH

University Health Service

0114 222 2100

health.service@sheffield.ac.uk

53 Gell Street, Sheffield, S3 7QP

National Meningitis Helpline

Contact for information on disease or if you are concerned you or a member of your family has symptoms

080 8800 3344

helpline@meningitis.org

NHS Walk-In Centre

No appointment is necessary. Everyday 8am-10pm

0114 241 2700

Rockingham House, Broad Lane, Sheffield S3 3PB

NHS 111 Service

See a doctor or a nurse without an appointment at no cost* between 8am and 10pm every day.

111

Nightline

Confidential, anonymous listening and information service. Available during term time 8pm-8am

(Listening) 0114 222 8787

(Information) 0114 222 8788

nightline@sheffield.ac.uk

Student Advice Centre

0114 222 8660

advice@sheffield.ac.uk

285 Glossop Road

Well Connected

Online mental health and wellbeing resource

wellconnected@sheffield.ac.uk

www.sheffield.ac.uk/wellconnected

Doctors

All students need to register with the University Health Service for free* and full GP services. 

0114 222 2100

health.service@sheffield.ac.uk 

www.sheffield.ac.uk/health

53 Gell Street, Sheffield, S3 7QP

Minor Injuries

For treatment of sprains, cuts, grazes etc. between 8am - 8pm every day. 

0114 271 2071

B Floor, Royal Hallamshire Hospital, Glossop Road, Sheffield, S10 2JF

Sexual Health 

Free confidential advice for men and women about contraception, unplanned pregnancies and sexually transmitted diseases. 

0114 226 8888

Royal Hallamshire Hospital, Glossop Road, Sheffield, S10 2JF

Student Access to Mental Health Services

SAMHS is the first point of contact for students to explore a range of mental health support needs in a single triage appointment. 

0114 222 4134

samhs@sheffield.ac.uk

36 Wilkinson Street, Sheffield, S10 2GB

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