Intro Weekend 2023

Intro Weekend is when we welcome thousands of students into University accommodation - it's a busy time with lots of things going on. Use our guide below to help you with things that are happening over the weekend and who to contact if you need help.

Customer Service Contacts

Below is the contact information for the Customer Service teams for the different residences - if you need help over Intro Weekend, contact the Customer Service teams first and they will be able to assist. 

Accommodation Phone Email In-person Opening hours
Ranmoor/Endcliffe & City 0114 222 4488 (option 4)

The Edge,

34 Endcliffe Crescent

Sheffield S10 3ED

24/7 - 365 days
Allen Court 0114 275 5036

10 St Georges Close

Sheffield S3 7HB

8am - 8pm*
St Vincent's Place 0117 302 7160

30 Hollis Croft

Sheffield S1 4BA

8am - 8pm*

*outside of these hours Security personnel will be available 

Maintenance & inventory


An inventory is a quick online questionnaire that allows you to record the condition of your accommodation and furniture when you move in. You’ll be able to confirm details on all aspects of your property, such as whether your toaster is working, not working or missing. It will only take 5-10 minutes and our Maintenance Team will respond to any issues the maintenance team deem necessary to repair.

All students will be emailed the inventory to complete after moving in.


If there's something wrong with your accommodation, please report it as a maintenance request as soon as you recognise it, this is the only way maintenance issues can be resolved. Submitting a maintenance request is different depending on where you live:

Allen Court

Please report anything that you think needs to be fixed onto StarRez (maintenance system), including your bedroom, corridor, kitchen or anything you think or can see that needs to be fixed.

If you haven't yet signed onto StarRez, please visit and follow the instructions on the attachment.

Ranmoor/Endcliffe and City

The best way to get maintenance issues resolved is by filling in our maintenance request form linked below:Maintenance Request Form

Telephone: 0114 222 4488 (Option 1)


In-person: Customer Services at The Edge

St Vincent's Place

Students living in St Vincent's can report maintenance issues through the MyUnite app, you can find out more information about how to submit a maintenance request on the Unite website