About the EFM Helpdesk
The Helpdesk is open from 8am–4pm Monday to Friday. You can contact us by telephone on 0114 222 9000 (ext 29000) or by email at efmhelpdesk@sheffield.ac.uk.
Out-of-hours emergency phone calls are directed through security control to our on-call manager, where appropriate.
Customer Service Level Agreement
Our aim is to ensure that all requests are dealt with within a specific timescale, prioritised according to their urgency, and that departments are kept informed of progress on these requests.
Helpdesk Service Level Agreement
Customer Feedback
We are working continuously to improve our services and how we deliver them, to better improve customer experience of our help desk assistance. We welcome feedback from all Helpdesk users. If you would like to provide feedback please complete this Helpdesk feedback form.
“You Said…We Did”
Based on 2023 survey feedback the Helpdesk have implemented these changes You Said We Did
Helpdesk Metrics
The Helpdesk is a central point of contact for all departments to report issues, request repairs or progress jobs. Information on call volume can be found here
Ongoing Projects
We are continually reviewing our processes and procedures to ensure we deliver an efficient streamlined service. Current ongoing projects to help improve efficiency include:
- Contractor induction process
- Lock audit
- Key audit
- AHU time programming
- Call monitoring
Location
We are located in the George Porter Building (Wheeldon Street, Sheffield, S3 7HQ).