Helpdesk
The Estates and Facilities Management Helpdesk provides a central point of contact for all departments to request repairs and progress on jobs.
About Us
Our aim is to provide excellent customer service
- Find EFM staff contacts (University login required)
- University incidents
Contact us
Opening hours: 8am–4pm Monday to Friday
Telephone: +44 114 222 9000
Email: EFMHelpdesk@sheffield.ac.uk
Please note all calls are recorded for quality monitoring and staff training purposes.
For assistance outside of the Helpdesk opening times please contact:
Security Services Control Room
Telephone: +44 114 222 4085
EFM Service Disruptions
For information on disruptions to EFM services and the affected buildings, please visit the EFM Service Disruption webpage:
Car Parking
Please note that the Helpdesk are unable to assist with parking queries. For all parking related queries including permits please visit the Parking webpages or contact parking@sheffield.ac.uk.
Helpdesk Closure
The Helpdesk will be closed for one hour from 2pm on the first Wednesday of each month. This is for Helpdesk team meetings and training. During this time calls will be diverted but the Helpdesk will be closed for in-person visits.
Helpdesk emergency procedures
Instructions for personnel in buildings/departments when emergency situations arise.
Campus accessibility
Our estate is made up of a variety of building types. We are working on making them as accessible as possible.
Helpdesk drop-in sessions
These will be held every three months at varying locations across campus. The team will be available to answer any questions on Helpdesk processes and functions. All staff are welcome to drop-in, no registration is required.
The next Helpdesk drop-in session will be on Tuesday 19th August 2025, 1.00 - 3.00pm in John Carr Library, Mappin Building.
Complaints
In many cases, issues or problems can be dealt with informally by discussion between the relevant involved parties. Should it be necessary to pursue matters in a more formal way, please follow the EFM complaints process (University log-in required).
Helpdesk Functions
Requesting repairs, maintenance or new work
Key Requests
Key requests can only be made by authorised staff, and subject to approval. Contact your Departmental Manager or Professional Services Lead.
Ucard Access Requests
Ucard access requests can only be made by authorised staff, and subject to approval. Contact your Departmental Manager or Professional Services Lead.
Campus Maps Request
Staff can request hard copies of the University campus maps as well as provide feedback (University login required)
