Help Desk

The Estates and Facilities Management Help Desk provides a central point of contact for all departments to request repairs and progress on jobs.

University accommodation

Maintenance requests need to be submitted on this Customer Services formMaintenance Request Form

Contact us

Opening hours: 8am–4pm Monday to Friday

Telephone: +44 114 222 9000


Find EFM staff contacts

Out of hours contact

For urgent assistance outside of the Help Desk opening times please contact:

Security Services Control Room 

Telephone: +44 114 222 4085

Help desk emergency procedures

Instructions for personnel in buildings/departments when emergency situations arise.

Download our emergency procedures document (PDF, 102kB)

New work request

Complete the questions on this form

This will enable us to allocate the work to the appropriate section of EFM.

We will email you with a reference number, which should be used on all correspondence. A member of our team will then contact you to arrange a visit or provide a cost for you.