Helpdesk

The Estates and Facilities Management Helpdesk provides a central point of contact for all departments to request repairs and progress on jobs.

About Us

Our aim is to provide excellent customer service

Find out more

Contact us

Opening hours: 8am–4pm Monday to Friday

Telephone: +44 114 222 9000

Email: EFMHelpdesk@sheffield.ac.uk

Please note all calls are recorded for quality monitoring and staff training purposes.

Out of hours contact

For assistance outside of the Helpdesk opening times please contact:

Security Services Control Room 

Telephone: +44 114 222 4085

Car Parking

Please note that the Helpdesk are unable to assist with parking queries.  For all parking related queries including permits please visit the Parking webpages or contact parking@sheffield.ac.uk.

Helpdesk Closure

The Helpdesk will be closed for one hour from 2pm on the first Wednesday of each month.  This is for Helpdesk team meetings and training.  During this time calls will be diverted but the Helpdesk will be closed for in-person visits.

Helpdesk emergency procedures

Instructions for personnel in buildings/departments when emergency situations arise.

Helpdesk Emergency Procedures

Campus accessibility

Our estate is made up of a variety of building types. We are working on making them as accessible as possible.

Find out about campus accessibility

Helpdesk drop-in sessions

These will be held every three months at varying locations across campus.  The team will be available to answer any questions on Helpdesk processes and functions.  All staff are welcome to drop-in, no registration is required.  

The next Helpdesk drop-in session will be on Tuesday 10th September 2024, 1.00 - 3.00p.m in Seminar Room 15, The Wave.

Helpdesk Functions

Key Requests

Key requests can only be made by authorised staff, and subject to approval.  Contact your Departmental Manager or Professional Services Lead.

Ucard Access Requests

Ucard access requests can only be made by authorised staff, and subject to approval.  Contact your Departmental Manager or Professional Services Lead.

Campus Maps Request

Staff can request hard copies of the University campus maps as well as provide feedback (University login required)

Request campus maps