Estates and Facilities Management service disruptions

Updates on current disruptions affecting Estates and Facilities Management (EFM) services in University buildings, upcoming works which will affect EFM services and recently resolved issues.

This page will only be updated during Helpdesk working hours: Monday to Friday 8am to 4pm

Current Maintenance Issues

We apologise for any inconvenience caused by the service disruptions described below and are working hard to resolve these as soon as possible.

Start Date	Building/area affected	Details
20/10/2025	1212 - Chemistry North area	Lift 2 was reported as faulty over the weekend. ANSA are dealing with this and are currently awaiting parts. This will be out of order until further notice. Update 21/10/2025 Parts are due to Ansa 3-4 days. Once the parts land in Manchester, Ansa will assign for an engineer to attend as soon as possible.

Start Date

Building/area affected

Details

20/10/2025

1212 - Chemistry North area

Lift 2 was reported as faulty over the weekend. ANSA are dealing with this and are currently awaiting parts. This will be out of order until further notice.

Update 21/10/2025

Parts are due to Ansa 3-4 days. Once the parts land in Manchester, Ansa will assign for an engineer to attend as soon as possible.

Start Date	Building/area affected	Details
14/10/2025	Hallamshire Hospital area	Due to a burst main pipe in the Hallamshire Hospital buildings in the surrounding areas might experience low water pressure or loss of water. The issue is being investigated by Yorkshire Water. Progress can be followed on the official Yorkshire Water Website by accessing the below link: https://www.yorkshirewater.com/your-water/problems-in-your-area/

Start Date	Building/area affected	Details
16/09/2025	Jessop West	A fault has been identified with the main entrance to the Jessop West building. From 6:00 PM to 8:00 AM the following day, as well as throughout the weekend, this entrance will be manually locked, and your Ucard will not grant access. Access to the main building by swipe will only be available through the entrance facing the Brookhill Roundabout. We will provide updates on this page as more information becomes available. Apologies for any inconvenience.

Start Date	Building/area affected	Details
05/092025	Sir Robert Hadfield Building	An issue with lift no. 02 has resulted with it being taken out of service. This will be until Monday the 08th of September then reassessed as progress is made.

Start Date	Building/area affected	Details
02/09/2025	Perak Labs	1224 Lift 4 has been temporarily isolated. An Ansa engineer will be on site Wednesday to reinspect the equipment and, hopefully, restore it to service.

Upcoming Scheduled Maintenance

Start Date	Building/area affected	Details
13/09/2025 - 14/09/2025	Multiple buildings	During the weekend of 13/14 September, we will undertake a major water infrastructure project, resulting in the closure of 26 buildings and a water shutdown. Key staff, including affected schools, security, fire, and the student union, are already informed. Further details will be provided via a Notification of Works. Additionally, posters will be displayed in all affected buildings the week prior.

Recently Resolved Issues

Start Date	Building/area affected	Details
14/10/2025	Various University Buildings	Due to a burst main pipe a number of University buildings are experiencing low water pressure or loss of mains water. This is affecting large parts of Sheffield and not just the University. Yorkshire Water are aware of the issue and working to restore supply as soon as possible. https://www.yorkshirewater.com Update 15/10/2025: The water supply has been restored to affected University buildings. Some of those buildings are still experiencing lower pressure than usual. All affected building users should ensure taps are in the off position. On some occasions when water supply is interrupted taps are turned on and when no water comes out they are sometimes forgotten to be turned off again. This can lead to further issues of flooding when the supply has been restored. Yorkshire Water's current update relating to this issue is from 20:20 - and that they are on site dealing with the problem. You can continue to check this page for any further updates. Colleagues from our Facilities Assistants and Campus Safety and Security teams will continue to monitor our buildings.

Start Date	Building/area affected	Details
13/10/2025	Western Bank Library	Lift 3 is now back in operation. Apologies for any inconvenience this may have caused.

Start Date	Building/area affected	Details
29/09/2025	Information Commons	Lift 1 @ Info Commons has had to be taken out of service as it req replacement brake shoes. We don't yet have an ETA of when it will be back in service. The issue will be investigated today and further details will be provided.

Start Date	Building/area affected	Details
10/092025	Firth Hall complex	There is currently no gas supply to this property. Technical Services are aware and an Engineer is due on site to investigate. We will update further around 09:30am. Apologies for any inconvenience. Update 09:50 - Pressure Testing is ongoing and we expect to be able to update colleagues by 11am. Update 09:55 - Gas supply is back on with the exception of West Wing F Floor Update 11.09.2025 - Gas supply to all areas has been restored.

Start Date	Building/area affected	Details
08/09/2025	24 Hounsfield Rd	The mains power is now restored to this property.

Start Date	Building/area affected	Details
08/09/2025	Campus wide	The issues affecting CCure and newly printed Ucards has now been resolved.

Start Date	Building/area affected	Details
18/08/25	The Arts Tower	Thank you for your patience with regards to The Paternoster being out of operation over the summer. We are now in a position where we can complete the Paternoster Controller Upgrade and carry out the servicing and maintenance required. We aim to have The Paternoster back in service for the beginning of Intro Week (w/c Monday 22nd September). Again, we apologise for any inconvenience this has caused.

Estates and Facilities Management