Updates on current disruptions affecting Estates and Facilities Management (EFM) services in University buildings, upcoming works which will affect EFM services and recently resolved issues.
This page will only be updated during Helpdesk working hours: Monday to Friday 8am to 4pm
We apologise for any inconvenience caused by the service disruptions described below and are working hard to resolve these as soon as possible.
| Start Date | Building/area affected | Details |
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| 21/08/25 | Information Commons | Lift 4 within the Info Commons has had to be taken out of service , the service engineer is already on site to resolve the issue. |
| Start Date | Building/area affected | Details |
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| 19/08/25 | Dainton Building | Lift 3 has been temporarily taken out of service due to a technical issue until further notice. We apologise for any inconvenience this may cause. |
| Start Date | Building/area affected | Details |
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| 18/08/25 | The Arts Tower | Thank you for your patience with regards to The Paternoster being out of operation over the summer. We are now in a position where we can complete the Paternoster Controller Upgrade and carry out the servicing and maintenance required. We aim to have The Paternoster back in service for the beginning of Intro Week (w/c Monday 22nd September). Again, we apologise for any inconvenience this has caused. |
| Start Date | Building/area affected | Details |
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| 13/09/2025 - 14/09/2025 | Multiple buildings | During the weekend of 13/14 September, we will undertake a major water infrastructure project, resulting in the closure of 26 buildings and a water shutdown. Key staff, including affected schools, security, fire, and the student union, are already informed. Further details will be provided via a Notification of Works. Additionally, posters will be displayed in all affected buildings the week prior. |
| Start Date | Building/area affected | Details |
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| 19/08/2025 | Students Union (University House) | Power has now been restored to the affected areas of the Students Union. Our Technical Services teams are conducting thorough checks to ensure there are no outstanding issues. |
| Start Date | Building/area affected | Details |
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| 14/08/2025 | Helpdesk Phone line | The telephony system for IT Service Desk, EFH Helpdesk, UHS phoneline and student admin is currently having issues.
This is being worked on with our supplier. For urgent queries please email us if you can't reach us through the phone. We apologies for any inconvenience |
| Start Date | Building/area affected | Details |
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| 06/08/2025 | 1802 Broad Lane Building, 1810 New Caledonia Workshop and 1818 Pam Liversidge | 1802 Broad Lane Building, 1810 New Caledonia Workshop and 1818 Pam Liversidge Building will be completely closed between 05:00am and 08:00am tomorrow - Wednesday 6 August. This closure also applies to anyone who has out of hours (OOH) access. |
| Start Date | Building/area affected | Details |
|---|
| 05/08/2025 | The Soundhouse | The supply to the Soundhouse is to be isolated at 20:00 on 05/08/25 by Northern Power Grid to carry out urgent repairs following the power outage on 31/07/25. |
| Start Date | Building/area affected | Details |
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| 01/08/2025 | HRI/ICOSS/UHS/Soundhouse | The power outage on the Gell Street area is now resolved and power restored. |
| Start Date | Building/area affected | Details |
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| 31/07/2025 | The Wave | Lift 1 is now back in service. |
| Start Date | Building/area affected | Details |
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| 29/07/2025 | Sam Fox House | The list in Sam fox House is awaiting a replacement SIM. Once the SIM is replaced the list will be back in operation. |
| Start Date | Building/area affected | Details |
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| 25/07/2025 | Students Union | Lift 2 is now back in service. |
| Start date | End Date | Building/area affected | Details |
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| 22/07/2025 | 22/07/2025 | Florey Building | Lift is now back in service. |
| Start date | Anticipated end date | Building/area affected | Details |
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| 22/07/2025 | 22/07/2025 | Florey Building | Florey lift 1 will be out of operation (Tues 22nd July) 08:00 - 12:00 whilst remedial repairs are carried out following the recent outage. |
| Start Date | Building/area affected | Details |
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| 17/07/2025 | Dainton | Lift 3 is currently out of service. Apologies for the inconvenience. Update 18/07/2025: A part is on order and the expected delivery is in 2-3 weeks. |
| Start Date | Building/area affected | Details |
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| 04/07/2025 | Sir Henry Stephenson | The lift has been reported as out of service. A job has been raised and Technical Services made aware. Apologies for any inconveniences this may cause. |
| Start Date | Building/area affected | Details |
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| 01/07/2025 | Kroto Research Institute | Both the passenger and goods lifts have been reported as faulty. The technical services team is aware of the issue. We will provide updates on this page as soon as more information is available. We apologise for any inconvenience caused. |
