Requesting repairs, maintenance or new work

Guidance on how to request repairs, maintenance or new work from Estates and Facilities Management (EFM).

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About the EFM Helpdesk

The Estates and Facilities Management (EFM) Helpdesk is open from 8am–4pm Monday to Friday. You can contact us by telephone on +44 114 222 9000 (ext 29000) or by email at efmhelpdesk@sheffield.ac.uk.

Out-of-hours emergency phone calls are directed through security control to our on-call manager, where appropriate.

Our aim is to ensure that all requests are dealt with within a specific timescale, prioritised according to their urgency, and that departments are kept informed of progress on these requests.

We are working continuously to improve our services and how we deliver them, to better improve customer experience of our help desk assistance.

Location

We are located in the George Porter Building (Wheeldon Street, Sheffield, S3 7HQ). Due to COVID-19, there is currently no counter service available.


Requesting works

To request repairs, maintenance or new work, contact your departmental representative, who will then contact the help desk on your behalf with the relevant information.

Such requests are made by authorised departmental representatives to avoid duplication of tasks and to ensure an efficient, effective service.

When you contact the helpdesk, we will

  • ask for your name to log the call
  • ask questions to help us diagnose the fault or fully understand the request
  • aim to resolve your issue
  • give you a call reference number to assist in tracking the progress of the call

Emergency or urgent works

To read our full guidance on what to do in the event of an emergency, download the document below:

EFM Help Desk emergency procedures (PDF, 105kB)

For out-of-hours emergencies, please call Security Services on +44 114 222 4444.


Maintenance

Most non-emergency faults and requests for minor works can be submitted by calling the EFM Helpdesk on +44 114 222 9000.

Nominated staff with responsibility for reporting maintenance issues for their building should report the below issues by calling the EFM help desk or using the EFM self-service system if the fault / minor work is:

  • Plumbing, heating or ventilation (eg too hot, too cold, blocked sink, fume cupboard)
  • FM Services (eg cleaning, moving items, waste, open day set up, removing graffiti)
  • Building faults (eg faults with doors, gutters, pest control etc)

Please note that EFM has paused all non-essential small works that may include some maintenance work. We will only be completing critical projects.

If you have further work that you believe is critical, please contact EFM Helpdesk as normal.


Building projects

EFM has paused all non-essential small works.

We will only be completing critical projects. If you have further work that you believe is critical, please contact EFM Helpdesk as normal.


Asbestos emergency?

For out-of-hours asbestos-related emergencies, please call +44 114 222 9011 to be put through to the on-duty asbestos team member.

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