Requesting repairs, maintenance or new work
Guidance on how to request repairs, maintenance or new work from Estates and Facilities Management (EFM).
University accommodation
Students can make maintenance requests via this Customer Services form (University login required).Maintenance Request Form
Reporting a fault, problem or requesting repairs and maintenance
To report a fault and request repairs or maintenance, contact your departmental representative, who will then contact the Helpdesk on your behalf with the relevant information.
Such requests are made by authorised departmental representatives to avoid duplication of tasks and to ensure an efficient, effective service.
When you contact the Helpdesk , we will
- ask for your name to log the call
- ask questions to help us diagnose the fault or fully understand the request
- aim to resolve your issue
- give you a EFM Self Service (Planon) reference number to assist in tracking the progress of the call
New Work Requests
Find out more about how to submit a request for new work to be carried out in your department by EFM
Emergency or urgent works
Full guidance on what to do in the event of an emergency is available in our Helpdesk Emergency Procedures document
For out-of-hours emergencies, please call Security Services on +44 114 222 4444.
EFM Self Service (Planon)
Most non-emergency faults and repairs can be submitted by calling the EFM Helpdesk on +44 114 222 9000.
Repairs or maintenance issues related to the following can be reported on EFM Self Service (Planon) (University login required) by a designated requestor:
- Plumbing, heating or ventilation (e.g. too hot, too cold, blocked sink, fume cupboard)
- Electrical and lifts (e.g. lighting, power, CCTV, fire, lift faults)
- Building (e.g. faults with doors or windows, gutters, pest control)
- Facilities Management Services (e.g. cleaning, moving items, waste, open day set up, removing graffiti) - more information can be found at Facilities Management (University login required)
A list of Planon requestors can be found here
If you have further work that you believe is critical, please contact EFM Helpdesk as normal.
Asbestos emergency
For out-of-hours asbestos-related emergencies, please call +44 114 222 9011 to be put through to the on-duty asbestos team member.
Escalation Process
EFM endeavour to deliver all services in a timely manner and within agreed Service Delivery Times (SLA). Occasionally, some jobs take longer than anticipated and may not be completed within expected time scales. Details on how to check the status of outstanding jobs and the Helpdesk escalation process can be found below: