Frequently Asked Questions

If I want to park at the university, what do I do?

Do you really need to park….All parking on campus is by permit only. Please go to our parking webpage where you can see the range of permit types available, their costs and permissions, and a map of all parking locations. Some permits allow free parking but only within certain parameters.

I have looked at the webpage about permits, etc. How do I apply?

You are able to use your MUSE username to manage your permit. 

- First connect: 

- If you are not already connected to eduroam, you need to be connected to the University VPN to use this service. Follow their guide to set up VPN connection

- Once you have connected to FortiClient please go to https://permit.sheffield.ac.uk/mainportal/login

If your MUSE username is rejected by the PermIT system please contact the University IT Services team and ask for a full MUSE username that is compatible with our system.

Once into the PermIT software

1. Click REGISTER

2. Complete all required and asterisked fields*

3. Complete the three pages of registration details*

4. Click ‘confirm’ to complete the registration

*Please ensure:

- you enter your postcode with no spaces, eg: S258BU

- when asked for your vehicle details, enter the VRM without spaces, eg. BM14SWJ

- give the main building where you work

- give your full home/Sheffield address - not your work address

- give your University email address, not a personal email address

You have now created an account and may apply for a permit: 

- From your HOME PermIT page, click on APPLY FOR NEW PERMIT

- Select permit type from the dropdown box (if you cannot see the permit you require, email us) and click to confirm and submit

You will receive an automated email for each stage of the process. Read the final one closely and carefully as it will contain details and instructions on how and where to use your permit, if your application is successful. If not successful, it will suggest alternatives and how to appeal.

I have an engineer/contractor installing/working for us on … how can I get them a parking permit?

All contractors require a permit to park and must pay for their parking on campus. The allocation of an actual space is determined by need. Please complete this form: University contractor parking permit request

Your contractor can then download the Connect Cashless app and pay using location code 7060. The parking team will send you the tariff when you request the permit.

If your contractor needs to enter the Arts Tower car park, please complete this form: Arts Tower Access

I have a visitor/guest speaker/conference delegate coming and want to reserve a parking space for them.

In most cases, visitors to the University are directed to Q-Park on Durham Road or Rockingham Street, or the NCP on Solly Street. For specific cases, such as Blue Badge holders, those requiring disabled access, or equipment un/loading, it is best to email parking@sheffield.ac.uk as different faculties, and therefore their car parks, occasionally have different protocols.

I am a student and have a new/temporary car; how do I add it to my parking permit?

Our student driver records only allow for one vehicle to be registered to an account at a time. It is a simple matter to change the registration attached to the account if you change vehicle. Link to login to your parking permit account *If you are using a mobile device you may need to initially click the three horizontal bar button to see the ‘vehicles’ page.

Once you're in your account: 

- Click on VEHICLES (to the left of the screen)

- Click on Delete Vehicle to delete the vehicle you will no longer drive to campus

- Click on Add Vehicle to add the new vehicle.

- Enter registration number with no spaces, and click on Get Vehicle

Confirm details retrieved, and complete the process.

I am staff and have a new/temporary car; how do I add it to my parking permit?

You can have up to three vehicles linked to your account at a time. It is a simple matter to change/add/delete a vehicle and can be done on a mobile phone as well as online. Link to login to your parking permit account *If you are using a mobile device you may need to initially click the three horizontal bar button to see the ‘vehicles’ page.

Once you're in your account: 

- Click on VEHICLES (to the left of the screen)

- Click on Delete Vehicle to delete the vehicle you will no longer drive to campus

- Click on Add Vehicle to add the new vehicle.

- Enter registration number with no spaces, and click on Get Vehicle

Confirm details retrieved, and complete the process.

I can’t log in to PermIT?

You are able to use your MUSE username to manage your permit. 

- First connect: 

- If you are not already connected to eduroam, you need to be connected to the University VPN to use this service. Follow their guide to set up VPN connection

- Once you have connected to FortiClient please go to https://permit.sheffield.ac.uk/mainportal/login

- Logon with [MUSE username]@sheffield.ac.uk and your MUSE password. It is essential that you follow your MUSE username with @sheffield.ac.uk. You should then be able to see and access your account details, any notifications, type of permit and its expiry date.

If your MUSE username is rejected by the PermIT system please contact the University IT Services team and ask for a full MUSE username that is compatible with our system.

I have a student evening/weekend permit but what times can I use this?

You may park in Category B zone car parks between 5pm-8am weekdays, and between Friday 5pm-Monday 8am for the weekend. Please ensure you have moved your vehicle by 8am Monday-Friday.

Connect Cashless app isn’t working – please advise!

There may be several reasons for this, and they differ at any given time. However, you can pay by text message to 078 6000 6000 or online, as well as via the app. You should try these alternative methods first; further information can be found at https://www.connectcashlessparking.com/faqs.

Reasons may include: your phone needs an update; your bank has upgraded its security protocols and you need to agree to 2-factor authentification/3D secure parking; your phone is incompatible with the app.

For more information call Connect Cashless on 0114 261 7111 and explain you’re experiencing problems with Connect Cashless at University of Sheffield location 7050.

How do I apply for a motorcycle permit?

You are able to use your MUSE username to manage your permit, but m/cycle permits require an administrator to complete the process.

First connect

• If you are not already connected to eduroam you need to be connected to the University VPN to use this service: link here:  https://www.sheffield.ac.uk/it-services/vpn. Follow their guide to set up VPN connection
• Once you have connected to tFortiClient please go to https://permit.sheffield.ac.uk/mainportal/login
• Logon with [MUSE username]@sheffield.ac.uk and your MUSE password. It is essential that you follow your MUSE username with @sheffield.ac.uk
• If your MUSE username is rejected by the PermIT system please contact the University IT Services team and ask for a full MUSE username that is compatible with our system: it-servicedesk@sheffield.ac.uk

Once into the permIT software

• Click REGISTER and complete all required and asterisked fields*
• Complete the three pages of registration details* and click CONFIRM to complete the registration

*Please ensure

• you enter your postcode with no spaces, eg: S258BU
• when asked for your vehicle details, enter the VRM without spaces, eg. BM14SWJ
• give the main building where you work give your full home/Sheffield address - not your work address
• give your University email address, not a personal email address

You now have a PermIT account. Please email parking@sheffield.ac.uk so that we can complete your permit application; in your email, please confirm which type of m/cycle permit you require: Cat A Regent Court, or Motorcycle: Use of designated University motorcycle parking only. You will receive automated emails throughout this process, and when it is complete.

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If you want to know more about alternative means of transport, eg. cycling, public transport, or walking to/from and around the campus students and staff can go to our Active Travel pages (University login required)

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