Frequently Asked Questions

If you are looking for information about how to set up access to MUSE for Offer Holders please go to these webpages http://www.sheffield.ac.uk/admissions/muse

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General
I am worried about registration and have lost my offer letter/email what should I do? Please contact Admissions at shefapply@sheffield.ac.uk or phone 0114 222 8030.
I am a full-time student and I have not received an email telling me what to do before starting at the University, what do I do?

Firstly, check your trash/junk folder to see if the email has been delivered there. Then add preregistration@sheffield.ac.uk to your contact list so you can receive emails from us in the future.

If you are still unable to find an email from us, please call our pre-registration helpline 0114 222 21288 or email studentadmin@sheffield.ac.uk

I have entered an incorrect email address into the preferred email address section. What do I do? Please email studentadmin@sheffield.ac.uk . In the email please include: your full name, applicant number and/or UCAS ID, the incorrect email address and the one you would like it changing to. We can update this on the system for you.
I am an International student, how do I apply for a CAS number?

Once you have accepted your offer of a place at The University then a CAS task will appear within your pre-registration list of tasks. This will happen no earlier than 3 months in advance of your start date.

If you have any questions about your CAS application then please contact the Compliance Team in Admissions on pbsapply@sheffield.ac.uk, please quote your full name and applicant number when you contact them.

I have a query regarding my qualifications which are not correct (or for English Language requirements as well as more general queries), who should I contact?
 
You will need to notify the Admissions Service of any errors by contacting shefapply@sheffield.ac.uk, please quote your full name and applicant number when you contact them.
I am an Erasmus student; do I need to provide any English Language Qualifications? Information on language requirements for incoming Erasmus students can be found at http://www.shef.ac.uk/erasmus/incoming/applications/language
Is there anything I need to do before I arrive in Sheffield? Please complete your pre-registration tasks. You can also refer to the following web page for further information http://www.sheffield.ac.uk/registration/newstudents/before
I am a student at University of Sheffield International College/ English Language Teaching Centre, do I still need to take this action? Yes, you will still need to complete your pre-registration tasks for your new course at The University of Sheffield.
I am a member of staff at the University of Sheffield; do I still need to take these actions? Yes, you will need to complete pre-registration as this will create you a student record and allow you to create your student account.
I am have previously been a student at the University of Sheffield, do I still need to take this actions? Yes, you will need to complete pre-registration even if we already have the information for your previous course.
Do I need to complete all the tasks in the pre-registration application? No. Please only complete the tasks that are relevant to you, for example, if you are paying your fees yourself, please do not complete the Upload a Sponsor Letter Task.
I have been getting an error message when trying to complete one of the tasks. What should I do?

If you experience any error messages during the pre-registration process these will need to be reported to us.

Please send a screen print of the error and your applicant number/UCAS number or registration number to the pre-registration team at studentadmin@sheffield.ac.uk, we can then look into resolving this for you.

I have completed the Update Personal Details task, and have been asked to confirm my identity – what should I do? The Student Administration Service will need to verify your identity by seeing an official form of identification such as a passport or driving licence, please make sure you bring this to your registration event. You do not need to contact us about this before you arrive at your registration event.
I have completed my pre-registration, am I registered for my course now? No. Pre-registration is the first step towards completing your registration, you must still attend the scheduled registration event for your programme of study, where Student Administration Services staff will check your identification documentation; you will then be directed to complete your registration.
Is there a time limit to complete my pre-registration tasks? No. There is no time limit to complete the tasks available in the pre-registration system. We would advise that you try and complete as many tasks as possible (and relevant) before you arrive at your registration event.
I can’t see the ‘upload a ucard photo task’ or the ‘activate your student computer account,’ is there something wrong with my account? No. It is likely that these tasks have not yet been allocated to you. Do not worry; they will be allocated to you before your course start date. If you still can’t see these tasks three weeks before your start date please contact the pre-registration team at studentadmin@sheffield.ac.uk, we can then look into this for you.
I am not going to be able to access my pre-registration tasks as I am away, will this impact my registration? Please complete as many of the pre-registration tasks as possible. There is no deadline for pre-registration and can be completed anytime up until your registration event. If you do not have time to complete all the tasks this will not impact your registration as you will still be able to complete them when you arrive.
I am going to be late for registration and will not be able to attend my event. You will be classed as having a late registration. For more information please go to: https://www.sheffield.ac.uk/registration/newstudents/late-arrivals
I am unsure whether I have registered for voting in Sheffield. Please contact Sheffield City Council for enquiries regarding the electoral register. They can be contacted on: elections@sheffield.gov.uk or 0114 273 4092
I wish to withdraw or defer my offer. Please contact shefapply@sheffield.ac.uk regarding this information.
My name is incorrect. How do I change this? In order to change your name, please bring a form of ID (please refer to https://www.sheffield.ac.uk/ssid/record/name for acceptable forms of documentation) to your Registration Event and a member of staff will be able to do this for you.
Usernames and Passwords
I have been sent a username to access my pre-registration account, but I do not have a password. What is my password? The username that you have been supplied with is the one that you will use throughout your time at university. You will have not have been provided a password but will create one when you activate your applicant account.
I do not have an applicant number. You will have been provided with an applicant number if you have corresponded with the University as a direct applicant. You might not have received an applicant number if you have applied through UCAS.
I do not have a UCAS ID. If you have applied directly through the University then you will not have a UCAS ID as you will not have applied through this system.
I already have a username from my previous course at the University of Sheffield, can I use this to access pre-registration? If you have been provided with your previous username then please access pre-registration through this way. However if you have been supplied a new username please use this to access pre-registration.
I already have a username from my USIC course, can I use this to access pre-registration? No. Please use the new username that has been provided for you.
I have a username as a member of staff at the University of Sheffield, can I use this to access pre-registration? No. Please use the new username that has been provided for you.
Finance
Where can I find information about paying my fees (i.e. I want to pay by cheque / want to pay in Euros/ I need information about installment plans)? Please visit www.shef.ac.uk/registration/tuitionfees. If you cannot find the answer to your question then please send an email to studentadmin@sheffield.ac.uk.
I am a Student Finance England/Wales/EU funded student and have completed ticked the wrong box on the Financial Declaration by mistake. What should I do? Don’t worry, we can amend the record to indicate your correct payment method when you come to registration. If you are having a Student Finance tuition fee loan but have ticked self-funded by mistake, you don’t need to to anything but please bring your ‘University or College Payment and Advice’ document with you to your registration event.
I have applied through Clearing/Adjustment and have the wrong University on my loan application. How do I change this? If you have applied online to SFE, log onto your SFE account, go to ‘Change Your Application’ and change University/Course details.
If you’re not able to do this, contact SFE directly and ask them to change your application. If you have contacted SFE and they have advised that you need to tell the University to do something to change the University, please email studentadmin@sheffield.ac.uk with the subject ‘Transfer In Task’ and ensure that you include your applicant number (from the university) and your Student Support Number (from SFE). The student support number is a 13-digit number with four letters at the beginning, eg SFDU12345678X
My Student Loan has not been confirmed. What should I do? For now, request Temporary registration. This allows you a further six weeks (for undergraduate students) in which to get your student finance confirmed (you can still attend lectures, use library services etc). You must ensure that you keep in contact with Student Finance and provide all information they request. You must also respond to any emails from the University requesting an update on your finance application. Remember that tuition fee funding is your responsibility and you will be liable to pay the tuition fee from your own funds if you do not get the tuition fee loan.
I am a postgraduate taught student with a Postgraduate Loan from Student Finance. I can’t pay using the standard 2 or 4 installments because my loan will be paid to me in 3 installments. Can I pay the fee in 3 installments? Any student using a SLC Postgraduate Loan to contribute to their tuition fee will be able to pay in three installments. If the University has received confirmation from SLC that your Postgraduate Loan has been approved and you need to pay in three installments instead of the University's standard two or four instalments, please complete this form and the Student Fees Team will be able to help you.
I already have a degree from Sheffield. How do I get the alumni discount? For home students, when you complete the Financial Declaration in pre-registration you will be asked if you have studied at Sheffield before. Select ‘Yes’ and enter your previous registration number. The discount will then automatically be deducted from your fee. For International students, please apply using the form linked here: http://www.sheffield.ac.uk/international/applicant/internationalscholarship/alumni
I am trying to pay through pre-registration but cannot see the fee payment screen. Please email studentadmin@sheffield.ac.uk and include your applicant number or UCAS ID.
How do I pay by bank transfer? Can I have the university’s bank details? Bank transfer payments must be arranged online via Western Union through pre-registration by selecting bank transfer and clicking ‘WU Pay Now’ button. This payment option is only available for students who wish to pay in full.
I have been assessed as an Overseas student (fee status) but I disagree. Fee status is assessed by Admissions, please contact AID http://www.sheffield.ac.uk/aid/contact
I believe my fees are incorrect and the amount it is showing I have to pay is not what I think I should be paying. Please contact studentfees@sheffield.ac.uk and please include your applicant number or UCAS ID.
My payment is not working and I am unable to pay my tuition fees or a deposit. Please contact the income office through at studentcustomers@sheffield.ac.uk or through the phone 0114 222 4868 regarding the error when you are trying to pay. Please include any helpful screenshots of the error and your applicant number or UCAS ID if you are sending an email.
I have clicked that I do not need to upload a sponsor letter by mistake and I need to upload one. What should I do? Please email studentadmin@sheffield.ac.uk with your applicant number or UCAS ID. Please attach a copy of your sponsor letter and outline what has happened.
Uploading documents
I have uploaded the wrong document, what do I do? If you have uploaded an incorrect document, please email studentadmin@sheffield.ac.uk detailing your full name, applicant number and/or UCAS ID and details of what document has been uploaded incorrectly. The pre-registration team will then be able to look into this for you.
I have not been able to upload my visa or passport prior to registration, what should I do? Please do not worry; when you come to registration if you have not already uploaded your documents then we can do this for you. Please refer to iSheffield or the Registration Timetable for your relevant passport/visa session.
I have uploaded one side of my Biometric Residence Pass (BRP). What should I do? Please contact studentadmin@sheffield.ac.uk with your applicant number or UCAS ID, or ring the pre-registration helpline 0114 222 21288 and we will be able to reset the task for you to upload. Please ensure that you upload a valid BRP with the University of Sheffield’s sponsor number on.
UCards
I am a Distance Learning or In Practice Student, how can I obtain my UCard?

In order to obtain a UCard you will need to have completed your registration. Please contact your academic department to arrange how to obtain your Ucard.

You should have received a library number which will enable access to online e-resources once you have registered. If you have not received your library number and have registered, please go to www.shef.ac.uk/cics/password and select option 6.

If you would still like to have a UCard then you can visit SSiD during any visit/study day in Sheffield. If you will not be coming to Sheffield then please speak with your Academic Department for further advice.

The photo I have uploaded for my UCard has been refused, why has this happened? Your UCard photo should meet the following criteria:
Photos should show head and shoulders and should have no other people in the frame
There should be a clear contrast between person and background - not too dark or too light
You must be facing the camera and your face must be clearly visible
You need to upload your photo in one of the following formats: .jpg, .jpeg, or .png.
How do I obtain my UCard? You should upload your photo during the pre-registration process; this will enable us to produce your UCard, ready for you to collect at your Registration event.
University Health Service

What is the University Health Service (UHS)?

Why should I register with the University Health Service (UHS)?

The University Health Service is an NHS GP (Doctor) Practice, primarily focused on Student Health.

1. Other centres or practices may charge for services which are free at the UHS.

2. The University Health Centre offers an integrated support service for students of the University of Sheffield.

3. We believe that the UHS offers the best medical support service for students.

How do I complete registration with UHS?

This is a 2 step process:

1. Follow the link to complete your online UHS pre-registration this will be included in your pre-registration account. Pre-registration with UHS will save you time during Intro week.

2. Attend the UHS registration event during Intro week to finalise your medical registration.

What are the steps required to complete medical pre-registration with the UHS? Select the medical registration link in your pre-registration application and complete the health questionnaire. Once this is completed you don’t need to do anything else until you attend the UHS registration event during Intro Week.
Do I need to provide an email address? Yes. Providing an email address could speed up your medical registration by allowing UHS to contact you prior to Intro Week should any further information be required.
Who should I contact if I am trying to complete the medical questionnaire but the link doesn’t work? Please try and use a different browser such as Internet Explorer or Firefox, if you still experience problems then please email studentadmin@sheffield.ac.uk.
How do I know if my medical questionnaire has been submitted correctly? You will still have access to the task as there will be information regarding the next step you need to take in order to register however you will not be able to access the questionnaire again.
What do I need to do after I have completed the online medical pre-registration? You will need to attend the Health Service Registration Event during Intro Week if you wish to register with UHS.
In September you may receive an email from the University Health Service with further information to speed up your registration during Intro Week.
You will not be fully registered with UHS until you have completed your registration in person.
I have completed my Undergraduate degree and am registering for a Masters/PhD. Do I need to complete the medical questionnaire? No. On arrival, just contact the Health Service to continue your registration.
I am commuting to the University. Do I have to fill in the questionnaire? You need to complete the registration form if you are planning to live in Sheffield (or already live in Sheffield) and wish to register with the University Health Service. We strongly recommend that you register with UHS if you are planning to live in Sheffield.
If you are planning to commute from outside of Sheffield there is no need to complete the UHS pre-registration form
Other queries
Who can I contact if I have a general enquiry about my time in Sheffield (i.e. opening a bank account)? All general enquiries about your time in Sheffield can be directed to the Student Services Information Desk (SSiD) at ssid@sheffield.ac.uk.
I have not received any confirmation of where my accommodation is. For any queries regarding accommodation please contact accommodationoffice@sheffield.ac.uk
How do I find out my timetable for my modules? You will receive your timetable when all your modules have been confirmed and you are fully registered. For any queries regarding modules, what you can take, times, and other such questions please contact your academic department.
I am unsure what visa to apply for. Please contact international student support and guidance on the following web form: http://www.sheffield.ac.uk/ssid/international/email
I am having issues applying for my visa. Please contact international student support and guidance on the following web form: http://www.sheffield.ac.uk/ssid/international/email