Intro Weekend

Intro Weekend is when we welcome thousands of students into University accommodation - it's a busy time with lots of things going on. Use our guide below to help you with things that are happening over the weekend and who to contact if you need help.

Photo of the red carpet, welcome flags, and stalls outside at Endcliffe for Intro Weekend 2021

Customer Service Contacts

Below is the contact information for the Customer Service teams for the different residences - if you need help over Intro Weekend, contact the Customer Service teams first and they will be able to assist. 

Accommodation Phone Email In-person Opening hours
Ranmoor/Endcliffe & City 0114 222 4488 (option 4)

The Edge,

34 Endcliffe Crescent

Sheffield S10 3ED

24/7 - 365 days 
Allen Court 0114 275 5036

10 St Georges Close

Sheffield S3 7HB

8am - 8pm
St Vincent's  0117 302 7160

30 Hollis Croft

Sheffield S1 4BA

8am - 8pm


There are lots of different people or departments you might need to speak to whilst you're living in University accommodation, both internal and external. We've compiled a list that includes health services, maintenance, finance and more.

View our contacts page

Deposits and Inventories

It's really important that you check over your bedroom and shared communal areas as you're moving in and make a note of anything that's not quite right and add it to your inventory - this is what your end-of-tennancy inspection is compared to, and it also allows us to fix any issues.  You need to complete the inventory within 7 days of moving in. 

View our how to protect your deposit page

Fire Safety

Fire safety is an important part of living in the residences to keep you and the rest of the community safe. We have compiled some top tips on staying safe regarding electrical appliances and when cooking. 

Fire safety information

Free Shop

Every year at Intro Weekend, we hold the Free Shop, where we give away items that have been donated by previous students - these are generally kitchen and homewares. All items have been cleaned and are in good condition. Queues start forming for the Free Shop early, and everything will go, so if you'd like to pick up a few bits make sure you're there early. You can find out about the time and location 

Find out about the Free Shop

Internet and Post

Internet is included in the cost of your rent at all our residences. Each residence also has it's own system for receiving post. You can find out more about how to access the internet and post boxes at your residence on the page linked below:

Internet and Post at the residences(student login required)


If there's something wrong with your accommodation, please report it as a maintenance request as soon as you recognise it, this is the only way maintenance issues can be resolved. Submitting a maintenance request is different depending on where you live:

Allen Court

Please report anything that you think needs to be fixed onto StarRez (maintenance system), including your bedroom, corridor, kitchen or anything you think or can see that needs to be fixed.

If you haven't yet signed onto StarRez, please visit and follow the instructions on the attachment.

Ranmoor/Endcliffe and City (including Studio 300)

The best way to get maintenance issues resolved is by filling in our maintenance request form linked below:Maintenance Request Form

Telephone: 0114 222 4488 (Option 1)


In-person: Customer Services at The Edge

St Vincent's

Students living in St Vincent's can report maintenance issues through the MyUnite app, you can find out more information about how to submit a maintenance request on the Unite website